2nd Line Service Desk Technician

Southampton
March 6, 2024

Job Description


Job title: 2nd Line Service Desk Technician

Company: Cooper Lomaz

Job description: Job Title: 2nd Line Service Desk Technician
Location: Southampton
Salary: Up to £34,000 per annum

Cooper Lomaz are excited to offer a career opportunity with a global leading business in their sector. They are looking to source an experienced Service Desk Technician to join their team. This opportunity will see you work onsite at their Southampton office full-time, and support colleagues with 1st and 2nd line tickets. You will need to have strong customer service skills, as you will be supporting non-technical-minded colleagues. This is a fast-paced role where each day is different, you will need to go in with a can-do attitude with a passion for troubleshooting and resolving IT issues.

Role Responsibilities:

  • Provide 1st and 2nd line Service Desk support to colleagues using ITIL Foundations
  • Ensure all tickets adhere to agreed SLAs.
  • Provide support, advice and training to colleagues relating to software and hardware, covering the importance of good cyber security awareness.
  • Deploy new hardware to end users, ensuring the correct software packages relating to their role are installed and set up for immediate use for the end user.
  • Maintain and monitor the company’s backups and recovery procedures.

Required Skills:

  • You will need to hold experience in an IT Service Desk position.
  • Track record of providing quick, first-time fixes for 1st and/or 2nd line support tickets.
  • Able to work to agreed SLAs.
  • Experience working with Office 365 & Active Directory.
  • Experience providing outstanding customer service, and translating technical terminology to non-technical-minded colleagues.
  • Able to work in a fast-paced office, under pressure and be keen to adopt new technologies.
  • Hold a degree, CompTIA A+ or similar qualifications are desirable

Salary & Benefits:

  • Update to £34,000 per annum depending on experience

Shift Pattern & Location:

  • This is a Monday – Friday position, however, there is an on-call rota in which you will form part of.
  • This position is with their Southampton office, providing support onsite 100%.

Want to know more about the role? APPLY TODAY!

We are committed to equality of opportunity, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

Expected salary: £34000 per year

Location: Southampton

Location