Technical Business Analyst
Job Description
Job title: Technical Business Analyst
Company: Resonate
Job description: Why do we have this role?
We provide software products and services that are already improving the operational delivery of rail services. Our vision is to create a truly connected rail network, using our deep technology expertise and rail industry experience to deliver game-changing solutions that improve the quality of transport across the UK and beyond. We are a company that is excited by the possibilities offered by technology and are driven by improving experiences for passengers globally.
We have consistently innovated to create best in class software products, delivering high levels of automation into complex operational environments. We continue to evolve and offer our own integrated Traffic Management System; an operational and technical first. Our service offer continues to grow, taking advantage of technological advancements including cloud and data analytics.
To make this happen, we are seeking individuals who are passionate about technology, to take our products into service and then provide the quality of support that together with great design and development, will see our systems used and loved by our customers.
You will play a pivotal role in defining the software solution for our clients/product stakeholders by analysis of the relevant business models and requirements, processes, work-streams and flows of data – capturing and agreeing the requirements for translation into specifications for incremental delivery.
What are the key objectives?
- Responsible for the capture, analysis, and documentation of detailed requirements for complex software development projects, working alongside our development teams and product stakeholders
- Elicit requirements/criteria, constraints, and options via a variety of techniques such as interviews, workshops, surveys, site visits, and storyboards
- Translate technical requirements into product epics, features, and user stories as well as highly specified project briefs in collaboration with our development teams
- Determine and specify the who/what/why, acceptance criteria, information flows, processes, and data structures to meet functional and non-functional requirements
- Perform root cause analysis on problem areas to identify the way forward working with the team at various stages to get wider input
- Refine narrative details with use cases, information flows, rules, and data elements into highly specified technical project briefs
Requirements
Personally, we are looking for:
- Someone with keen attention to detail that enjoys overcoming technical challenges
- A dynamic individual who is organised and able to manage their workload and commitments
- A team player, not afraid to step out of their role, be adaptable, and learn new skills
- Strong communication and stakeholder management skills to bridge the divide between technical and non-technical stakeholders
- Someone who is genuinely passionate about leveraging technology to solve pressing challenges in the UK rail industry
- Experience working in an Agile environment
Technical Experience
- Agile Business Analysis experience from business case development through all stages of the Software Development Life Cycle
- Proven ability to translate business/product requirements into detailed requirements for software development teams
- Significant technical understanding of business analysis frameworks, benefits management, business processes modeling, requirements analysis and functional decomposition
- Excellent analytical skills, with a applied in a practical problem-solving approach
- Skilled in work management of analysis activities and deliverables with traceability and change control
- Familiar with work item / criteria management and collaboration tools (Resonate toolset includes Azure DevOps, Confluence, and MS Teams)
Professional Qualifications
- Additional certifications in Business Analysis or Agile would be an extra bonus!
Benefits
Work/Life Balance
- Hybrid working – minimum 1 day in the office each week (and a maximum of 3)
- 27 days annual leave, in addition to 8 public holidays per year
- 3 additional days used for shutdown periods (usually over the Christmas/New Year period)
- Nomad working – available to request overseas working (maximum 30 days per year)
- Family First – provisions and flexible working arrangements to support all colleagues in balancing their responsibilities in and out of work, with our policies exceeding statutory requirements in most cases
Financial
- A competitive salary and pay progression that rewards the value you bring
- Pension plan – currently with Aviva, including matched contributions from 5-8% via salary sacrifice, and access to independent financial advice
- Income protection cover– currently insured for 50% of salary and 10% joint pension contribution in the event of incapacity through illness or injury
- Life assurance cover – currently insured at 6 x annual salary, providing financial peace of mind for those left behind should the unthinkable happen
- Discounted retail vouchers – via two benefits platforms
Wellbeing
- Private health care cover – currently with Bupa, covering you and your immediate dependents on a medical history disregarded basis
- Company sick leave and pay– enhanced provision subject to qualify period of service
- Employee Assistance Programme providing 24/7/365 access to independent and confidential support via an app, web, or helpline to support you with any life challenges
- Cycle2WorkScheme – ability to obtain a new bike and accessories whilst making significant savings with repayments via salary sacrifice over 12 months
- Free eye tests and annual flu vaccinations – available to all colleagues
This role could be based in Derby, Milton Keynes, or London. We have a flexible, hybrid approach to work and work location – so please talk to us about your preferences and how these could work for both you and the team. We do require everyone to be in one of our offices at least once a week. We provide this flexibility to enable you to work most effectively.
Expected salary: