Senior Commercial Telecomms Manager
Job Description
Job title: Senior Commercial Telecomms Manager
Company: Heathrow Airport
Job description: Job Description:
Heathrow is one of the largest commercial landlords in the UK: leasing out millions of sq ft of office, operational and passenger facing space to over 200 tenants across 600 leases – generating annual revenues in excess of £140m. As part of that we operate our own Commercial Telecomms business – selling products and services to tenants and concessionaries (B2B), hosting Mobile Network Operators to provide cellular coverage and highspeed Wi-Fi to improve passenger connectivity (B2C).
This role would be perfect for an ambitious person that wants to grow and demonstrate their commercial capability by managing a £10m+ revenue commercial telecommunications portfolio. There are exciting opportunities to grow new products (through the commercialisation of 5G technology) and negotiating and implementing new contracts (with our B2B commercialisation partner and WiFi provider), as well as managing a small team.
Responsibilities:
- Taking ownership of the Commercial Telecomms function, with revenues of
£10m per annum. Becoming a Senior Leader in a team seeking to improve EBITDA performance by £10m per annum by 2026 – including opportunities to commercialise new 5G technology and work closely with our B2B Commercialisation partner. * Owning the strategic thinking to deliver the new contract for Heathrow’s B2B Telecom Commercialisation Partner – including developing our approach to value and supporting procurement colleagues with the negotiation. Building an excellent working relationship with that chosen partner, which drives value, while ensuring all contracted responsibilities have been carried out.
- Delivering the strategic plan that will enhance the commercialisation of 5G technology, including how we can streamline relationships with B2C telecoms providers as a consequence.
- Managing and developing the Commercial Telecomms Manager, unleashing their full potential as a commercial telecoms subject matter expert.
- Being responsible for delivering an extension to our WiFi contract, working closely with our digital team to ensure the service needs of passengers are consistently met through regular performance reviews and account management with our WiFi provider. Whilst ensuring contract compliance, including full contractual income entitlement is gathered, health and safety and other contracted responsibilities are carried out.
Qualifications:
- Ability to identify and develop products and services that meet customer’s needs and drive revenues, is critical to the success of the role.
- Demonstrable experience of contract and stakeholder management.
- Enjoys working in an autonomous role with the determination to deliver tangible results.
- Adept at developing and delivering business plans whilst meeting budgetary targets.
Ideally, you’ll also have:
- Knowledge of cellular, fixed and wireless networking telephony and applicable regulations.
- Line Management experience.
- Knowledge of Heathrow’s capital governance model and/or technology processes.
- Knowledge of Heathrow’s operating model, Capital Process and Other Regulated Charges.
About Us:
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. All roles involve some on-site working each week, so you’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.
About the Team:
Heathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. You’ll be part of a Commercial team that drives our profitability across everything from retail, property and airport transport, through to passenger services and contracts with airlines. At the centre of everything, we have a pioneering agenda for digital and e-commerce, as we look to transform the way our passengers spend at our airport. That’s because we want to drive innovation, as well as growth.
We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we’re also passionate about delivering the best possible passenger experience. You’ll help us to get the balance right – not least so we can continue investing in an airport that leads the world.
Expected salary:
Location: Heathrow, Greater London
