Systems Administrator / Customer Service Engineer
Job Description
Job title: Systems Administrator / Customer Service Engineer
Company: Raytheon Technologies
Job description: Date Posted: 2023-11-29
Country: United Kingdom
Location: CAS – Rockwell Collins UK Limited, 730 Wharfedale Road, Winnersh, Wokingham, Berkshire, England, RG41 5TP
Position Role Type: Unspecified
Collins Aerospace Connected Aviation Solutions (CAS) business unit is currently seeking a Customer Service Engineer to join our team in the UK. This role will be based at our London Heathrow office (LHR).
The successful candidate will be part of a system deployment team with their main responsibilities revolving around deployment of software applications at airports but also providing support and installation for hardware.
Providing the day-to-day support of the service along with new solutions, and troubleshooting, this role works closely with other deployment engineers and IT support staff to ensure timely roll outs and the wellbeing of other EMEA infrastructure.
The Customer Service Engineer will be primarily responsible for:-
Monitoring of systems and implementing required configurations to ensure availability, reliability, adherence to security standards, and optimal system performance
Identifying and troubleshooting hardware and software technical problems.
Plan, design, and implement necessary configurations to bespoke software
Monitoring of systems and implementing required configurations to ensure availability, reliability, adherence to security standards, and optimal system performance
Airport deployments of CUPPS, CUSS, Self Service Bag Drop, AODB / RMS, BRS, Baggage Message systems, Passenger validation and verification systems, eGates
Technical support of bespoke applications and offerings of the Collins brand
Assessment and execution of broadly defined technical tasks that require the use of independence, judgement and creativity
On call third level support of Collins products either on site or remotely
Physical server builds
Develop required documentation for system configuration, and support procedure
Preferred Qualifications:
Microsoft MCSE
Experience with MS SQL
Exposure to Cloud providers such as AWS
Exposure to Telco or Service Provider environments
Preferred Skills/ Experience:
Experience within an Airport environment
Exposure to Airport systems – CUPPS and CUSS
Travel:
Approximately 30% primarily within UK and Europe
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
What we can offer you:
Competitive Salary
Private Medical Insurance
Health & Wellbeing Cash Plan
Fantastic Pension Scheme which operates as a 2:1 match up to 10%
Life Assurance
25 days vacation plus bank holidays plus the ability to buy/sell 5 days per year
Flexible working
Employee selectable top up benefits
And so much more!
Apply now and be part of the team that’s redefining aerospace, every day.
Collins Aerospace, in accordance with our ‘Baseline Security’ requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g., Technical data, hardware, software, and services subject to international trade control laws and regulations) and Collins IT Systems may apply. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Expected salary:
Location: Winnersh, Berkshire – Wokingham, Berkshire
