Support Executive
Job Description
Job title: Support Executive
Company: Charles Taylor
Job description: Background
Criterion Adjusters was established to provide a specialist claims service for High Net Worth, fine art and antiques markets and we remain focused on and committed to this sector. However, our range of services has expanded considerably over the years and we now handle complex household claims and commercial losses, particularly in the Real Estate sector.
We are entirely focused on the requirements of our clients and their customers and we are very proud to work for most of the leading High Net Worth insurers and underwriters in the UK.
Criterion is a company of Charles Taylor Adjusting, a leading global provider of loss adjusting services across the aviation, marine, natural resources, property, casualty, technical & special risks sectors.
For more information on Criterion, please visit
For more information on Charles Taylor, please visit
The Role
As a Support Executive, you will be involved in the delivery of a wide range of support functions to a very high standard. You will be responsible for providing prompt response and update to both Insured and Insurers and you will provide administrative support to all loss adjusters to optimise workflow procedures. The job requires you to be the point of contact for queries, requests and issues. Excellent organisational skills and the ability to prioritise using your initiative, are essential.
Responsibilities
- Typing of reports and correspondence for Loss Adjusters from audio dictation or proof reading and formatting reports typed by the Adjusters.
- Setting up reports in the database for the Adjusters to populate and submit for checking.
- Managing the submission and approval process for reports and issuing finished reports to the relevant parties.
- Adhere to the agreed SLA’s for initial contact and appointment management with the Adjuster and the Insured and for the prompt and accurate issue of reports.
- Completion of all necessary MI at every stage of the claim and monthly updating of present position.
- Preparation of interim and final fee invoices in accordance with the relevant procedure.
- Answer telephone calls, taking responsibility for and dealing with enquiries.
- Taking new instructions direct from insurers, creating new claim folders and ensuring that all details are obtained and recorded accurately.
- Management of claim folders to ensure all documents are updated and complete and responsibility for uploading all necessary attachments to the database.
- Responsible for the accuracy of the data in Opus, checking and updating at every stage of the claim.
- Sending instructions to and liaising with suppliers.
- Making travel arrangements for adjusters as required.
- Checking adjusters’ emails when they are out of their office or on holiday, either dealing with any urgent queries or directing these to the adjuster’s relevant buddy.
- Assist adjusters with diary management and support them to ensure SLA’s and deadlines are met.
- Typing of BER lists and supporting claim validations.
- Ensuring the Adjusters keep timesheets updated on a monthly basis and for any WIP exercises.
- Produce interim fees if these are not dictated by the adjuster.
- Chasing payments from insurers.
- Uploading Aviva DA reports in Blue Prism (bespoke software) with any payments.
Skills
- Strong IT skills including data entry, Microsoft Outlook, Word & Excel
- Accuracy and attention to detail to ensure high quality presentation of typed reports.
- Plan and manage workload to ensu
