Lead Content Editor/Dev – Global Automotive Brand

Job Description

Job title: Lead Content Editor/Dev – Global Automotive Brand

Company: Accenture

Job description: Job Title: Content Lead
Location: Birmingham (hybird)

Career Level: CL10

What we do?

As Accenture, we deliver meaningful customer experiences, which is the new battleground for brands. Marketers today are expected to deliver exceptional customer experiences at the right time, with every interaction – acknowledging the individual. With accelerating complexity, delivering a cohesive brand experience remains elusive. Our Clients, especially CMO’s, are looking for expert global partners who can create, innovate, activate and scale marketing operations programs that deliver increased impact, powerful customer experiences and marketing-led growth.

This role will work within the Birmingham Delivery Centre team, serving a global automotive client. The team creates brand communications, delivering award-winning creative and marketing effectiveness across end-to-end customer communications.

Role Overview:

Reporting to the Delivery Lead, the Content Lead is responsible for the delivery of the key projects through the team as well as managing a team of Content Editors and QA’s.

They will help deliver the most complex client projects alongside overseeing the delivery of all projects, as such excellent knowledge of the client’s Websites and Content Management System is required.

They will show strong team management ability alongside technical knowledge, supporting and developing team members, running team meetings and performance reviews under the guidance of the Delivery Lead. They will also be required to lead training for new starters and ensure that any training is properly documented.

This role is key in being able to demonstrate that the Content Editing team is seen as one that is seen as high-performing: delivering a high-quality output, on-time, in a collaborative way.

Responsibilities:

• Responsible for supporting the Delivery Lead and acting as the direct manager of a high-performing content editing team to deliver content to a client’s UK websites
• Lead UK builds and more complex builds, working as an editor for key builds as well as managing the team working on a variety of projects. Including

– Quarterly offer updates
– Brand Campaign launches
– New product launches
– Tactical offers
– BAU/ad hoc updates * Help inform content strategy and be the champion for what great content looks like across the site

• Responsible for promoting policies and procedures across the team either technical or general office
• Ensure that we have in place the right technical steps for delivery. Preparing adequately for launches, ensuring best practice is followed at all times and embargo protecting content.
• Help run training sessions within the team identifying when these are required and sharing their knowledge as well as creating supporting documentation.
• Help with resourcing and planning, reporting back on the status of their team’s capacity and projects
• Assign out work to their team members via an established ticketing system
• Being an approachable go to for technical knowledge as an expert editor within the team
• Be an initial escalation point for any issues and ensure that members of the team know they can come to you
• Responsible for escalation of risks or issues from the team which will affect project and either mitigating or communicating those up as required
• Responsible for the reputation of the team as a senior member
• A want to lead and inspire the team and especially new Content Editors, leading by example with both quality of work and overall professionalism in the business
• Giving actionable feedback and guidance to team members in line with the expected standard of work and professionalism
• Delivery useful and actionable performance reviews and team meetings with their direct reports
• Be pro-active in improvements for their team and the wider team, but with an eye on the impact of any of these changes

Person Specification

Experience/Skills:

• Right first time ethos
• Quality approach to delivering objectives
• Strong communication skills
• Strong supervisory and team management/capacity management skills
• Able to co-ordinate workload and manage multiple projects at one time
• Able to operate effectively in a global environment focused on delivering goals to a high quality
• Strong problem solving mentality
• Experience of using a Content Management System such as Sharepoint or Adobe AEM
• Ability to understand both technical requirements as well as creative mandatories

Necessary Skills and Experience:

• Full training will be provided but prior experience is preferred, particularly Sharepoint or Adobe Experience Manager
• Experience of leading and developing teams is essential
• Experience of managing a varied workload for teams

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Please note, the work location for this role will include a mix of working remotely, onsite at a client or in an Accenture office or center.

About Accenture

We connect deep human and business insights with the power of technology to define and deliver new realities. Experiences that can make lives easier, healthier, safer, and rewarding. At Accenture, we’re reimagining business through experience.

Website: https://www.accenture.com/gb-en/services/song/marketing-transformation

Industry: Marketing & Advertising
Accenture is a global professional services company with leading capabilities in digital, marketing, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Expected salary:

Location: Birmingham

Job date: Fri, 05 Jan 2024 00:46:34 GMT

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