Senior Conference & Banqueting Manager
Job Description
Job title: Senior Conference & Banqueting Manager
Company: BaxterStorey
Job description: Company DescriptionThe Barbican is one of London’s most iconic buildings in the heart of the City and an incredible backdrop for all types of events, from meetings to elaborate weddings.If you are looking for a unique venue away from the hustle and bustle of the City, The Barbican Conservatory provides a botanical oasis famous for its cascading plants, high glass roof and tranquil fish pools making it a wonderful space to entertain guests.As a Senior Conference & Banqueting Manager you will receive the following industry leading benefits:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 33 days annual leave (dependent on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Enrolment into Searcys Champagne School
- Meals provided on shift.
- Your birthday off to celebrate in style
- A day off to volunteer / give back to the charity of your choice
Job Description
- Full-time
- Employment Type: Permanent
- Hours Per Week: 45.00
- Salary : £42,000
Main Purpose:To assist the Operations Manager – Events to deliver seamless service to all areas of the department, and to cover the Operations Manager – Events role if the need arises.Key Duties and Responsibilities:
- To plan, organise and deliver a successful events operation of the Barbican centre and other areas within the hospitality department with the assistance of the relevant department heads.
- To liaise with other key personal, including marketing, events and sales department in order to deliver service the meets and exceed the client expectations.
- To brief the Hospitality team on all aspects of the business and to oversee the running of all events and meetings.
- To meet clients and ensure their customer journey is flawless with meeting them on arrival making sure that the event is as they require. Also ensuring that any on the day changes are passed on to the relevant people where necessary.
- To manage the hospitality supervisors, team leaders and liaise daily with regards to the business and the delegation of staff within the hospitality areas.
- To assist on the development of the operations waiting team, making sure that they adhere to standards laid down by the Conference & banqueting manager and provide training as required, especially on the areas of food and beverage service. As per company and site-specific policies.
- To ensure that all legislative and Government guidelines are adhered to, including (but not exclusively) The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, GDPR etc. within the areas of responsibility.
- To train or provide training to the staff so to ensure they operate in accordance with the department standards including any casual labour that may be required. To conduct training in-line with the operations departments training calendar and the training matrix. Including conducting Training Tuesdays.
- Implementation of the staff induction and mandatory trainings within the first three months of employment and monitoring of staff performance during probation.
- To monitor daily the standards achieved in your department, to deliver exception customer service and levels of attention to detail and report any areas of concerns to the Conference & Banqueting manager.
- To liaise with key people in all necessary areas (kitchen, events, reception, and AV) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre-agreed.
- To ensure that on-going training is carried out to the benefit of all staff and that all training is recorded on each member’s personal file.
- To monitor that all staff present themselves correctly dressed for duty and are well groomed whilst on duty.
- To liaise/ train staff and clients on the examination centre AV – in coordination with the AV manager
- To deal effectively and courteously with customer complaints, and to refer all complaints to the Conference & Banqueting manager.
- To carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues. Report to the business service helpdesk.
- To ensure in house accounting policies are adhered to and food standard is monitored, and beverages are controlled, including performing stock take for all areas of the consumables including liquor, equipment and linen. That all consumption sheets are completed and submitted.
- To ensure your department/team are in compliance with Searcys cash handling and cashing up procedures and that any discrepancies are reported immediately to your line manager.
- Responsible in monitoring agency staff, ensure that time sheets are filled correctly and processed for payment.
- To ensure all Searcy’s personnel procedures, including disciplinary, grievance, appraisal and recruitment are always followed.
- Recruitment and selection of staff
- Deputise for the Conference 7 Banqueting Manager in his/her absence.
- To comply with all legal requirements with reference to (but not exclusively) fire regulations, security, licence requirements and any Local Authority or Client stipulations
- The auditing and completion of due diligence documents within the guidelines of the ESB audit.
- To carry out monthly staff meetings
- To make sure a coherent handover is submitted for the events and any issues escalated to the relevant head of department.
- Any other reasonable request by management.
- Demonstrate Personal Development
Qualifications
- Excellent product knowledge (food/beverage)
- Experience in running events and private dining
- Good business acumen
- Leads by example by always acting professional
- Excellent communication skills
- Leads innovation and keeping update d with current trends in the market
- Takes the initiative and excellent time management
- Supportive / Team player
- Good presentation skills
- Experience in managing and leading a team
- Excellent customer care skills
Additional InformationSearcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!
Expected salary: £42000 per year
Location: London
