Technical Trainer – Automotive
Job Description
Job title: Technical Trainer – Automotive
Company: Direct Line Group
Job description: About usWith a network of body shops that spans the length and breadth of the UK, and 90,000 accident damaged vehicles passing through our garages every year, here at DLG Auto Services, we don’t do things by halves. We’re bringing together sustainable, advanced tech and compassionate customer service to ensure our services stay ahead of the game. And we’re doing it for the good of motorists across the UK.Here at Direct Line Group Auto Services, we genuinely care about what we do and aim to provide a phenomenal level of service for our customers.We know that our customer’s vehicles make getting from A to B that much easier, whether it’s to do the weekly shop, the school run or to get things delivered, it’s all important.What you’ll be doingThe role is to support the implementation and continuous use of all of the latest diagnostic and calibration equipment across DLGAS, this role will ensure correct use of equipment, support Technicians training and development needs and focus on safe repair and cost saving across all sites.This is a permanent onsite role.35 hours a weekSupport continuous improvement and transformation to deliver a best in class motor repair service to DLG customers, providing complete technical expertise across the business to support the delivery of site performance, financial, operational and customer targets. Working within a high performing, engaged and fully accountable team to support the delivery of all targets. Implement best practice across the business whilst ensuring the company licence to operate is protected throughout operational process & proceduresWhat we’re looking for:The future is exciting now the technologies used in Body Shops are evolving every day, which is really helping us re-shape vehicle repair industry. That’s why we’re excited to grow our teams and looking for people to join us. All roles are at the heart of our Auto Services business, and you’ll need be enthusiastic, upbeat and committed to delivering the best repair service.What you’ll need:Partner with all key stakeholders to identify site improvements through sharing recognised best practice and supporting standardisation.To support other technical subject matter experts with key data and information.Develop and coordinate with key stakeholders to identify and deliver insight which can be used to aid continuous improvement.Actively work as part of the transformation team to understand business opportunities and analyse issues to support improved site performance in all areas.Onboarding new initiatives by displaying success outcomesEffective collaboration with technical team members and the wider business to improve effectiveness and profitability.Identify and manage the risks involved in running our business appropriate to the role, in line with the company risk framework.General and specific vehicle repair industry knowledge and experience.· Excellent knowledge of Computerised Body Shop Management Systems· Excellent knowledge of Audatex or equivalent industry estimating platforms· Strong knowledge of BS10125 and DLGAS internal repair compliance· Electric Vehicle IMI level 4 qualified.· IMI AOM230 ADAS calibration qualifiedWho you’ll be working withReporting to the Technical Team Manager in the Transformation team in MNES directorate and work closely with Regional and Site Managers as a Technical support expert to the business to support, design and deliver change initiatives and business benefits to achieve strategic goals.We know you’ve heard this all before, but the culture here at Direct Line Group really is something else. We embrace our individuality – you’ll see it in the way that we think and work, it’s all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It’s an indefinable “DLGness” that makes us who we are, and we’d love for you to be a part of it.Ways of WorkingOur hybrid model way of working offers a ‘best of both worlds’ approach combining the best parts of home and office-working, offering flexibility for everyone. When you’ll be in the office depends on your role, but most colleagues are in 2 days a week, and we’ll consider the flexible working options that work best for you. Read our flexible working approachWhat we’ll give you in return:We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:· 9% employer contributed pension· 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover· Additional optional Health and Dental insurance· EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.· Buy as you earn share scheme· Employee discounts and cashback· Plus many moreBeing yourselfDifference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you.Discover more at#LI-LC1
Expected salary:
Location: Birmingham
