Customer Support Helpdesk

Job Description

Job title: Customer Support Helpdesk

Company: MSX International

Job description: Customer Support Helpdesk

£18,000-25,000

6-month fixed Contract

Hybrid – Warwick

Are you a good problem solver looking for a new opportunity?

MSX International has the job for you!

MSX International is looking for a Customer Support Helpdesk Advisor to join our busy team at Jaguar Land Rover in Gaydon.

The Customer Support Helpdesk Advisor will engage and support the Connected Car workforce that drives a ‘Best in Class’ global service, by assisting the Global network with escalated incidents.

The Role

In this role, the Customer Support Helpdesk Advisor will be serving as the first point of contact for customer seeking technical assistance over the phone, chat, or email.

As part of this role, the Customer Support Helpdesk Advisor will:

• Oversee Global markets such as the UK and the USA.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Record events and problems and their resolutions in a ticketing system.
• Liaise with Client; work hand in hand with JLR individuals and teams.
• Ensure all correct processes and procedures are followed.
• Report generation and distribution to key stakeholders.
• Drive customer loyalty and retention through accurate incident management.
• Identifying issues through analysing the team’s data.

About you

This is an excellent opportunity for a technically confident individual, who can hit the ground running and has great interpersonal and communications skills.

Our ideal Customer Support Helpdesk Advisor will also have:

• Experience in troubleshooting technical issues.
• Good problem-solving skills and communication skills.
• Basic knowledge of PC and MS Office – Excel, PowerPoint etc.
• A keen interest in technology, keeping abreast of advances and news.

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Competitive salary
• 25 days annual leave per year
• cash back health care scheme
• exclusive discounts on everyday purchases as well as exclusive discounts on car purchases

Working pattern and location

• 40 hours per week
• Monday – Friday
• 6-month fixed contract
• 3 shift patterns during weekdays
• Hybrid working method, office in Warwick

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Expected salary: £18000 – 25000 per year

Location: Warwick

Job date: Sat, 06 Jan 2024 08:07:50 GMT

Apply for the job now!