Cleaning Manager

Job Description

Job title: Cleaning Manager

Company: Bridge Recruitment

Job description: ​Role: Cleaning Manager

Salary: £28k plus package

Job Status: Permanent/Full-Time

Hours of Work: Monday to Friday, 2pm – 10pm with the occasional weekend

Location: Banbury, Oxfordshire

Vacancy Reference: VR/04834

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Role Description:

Bridge Recruitment is currently networking for a Cleaning Manager to join the Team of one of our clients, an award-winning national cleaning and security provider. As Cleaning Manager you will be responsible for managing a site-based cleaning team covering cleaning, waste, car park cleaning and customer services. The ideal Cleaning Manager will have experience in managing large cleaning teams, preferably in a retail environment, with the ability to demonstrate true leadership skills.

Responsibilities:

Outstanding operational management of a small site-based cleaning team of to cover cleaning, waste, car park cleaning and customer services

Live the company values and principles, and promote these throughout the team

Ensure high level service delivery across all operation provisions including events and cleaning

Have regard to all relevant legislation, regulations and codes of practice to include HR and Health and Safety

Drive the service excellence standard throughout the cleaning team

Duty Manager requirement as part of the centre management team on a rota basis to oversee the centre

Support and cover for the Contracts Manager – Security

Drive operational improvement to ensure first class relationships and the delivery of exceptional customer service levels at all times

Handle the employee “lifecycle” including recruitment, inductions, probation, performance management, training and development

Promote equality, diversity and Human Rights in working practices

Ensure that all Health & Safety policies are implemented

Allocate tasks and responsibilities to the cleaning team to meet site requirements

To maintain high standards by monitoring the work completed and making any changes for improvement

Recruit and coach the cleaning team to achieve best results by having open and continuous conversations together for development

Communicate daily with partners to resolve issues and build positive working relationships

Maintain budgets for use of all equipment, stock and on rota planning

Check equipment is clean and safe to use

Lead colleague inductions covering health and safety training and role expectations

Ensure all employee training is recorded in line with company policies

Accurately report sickness and ensure absence levels are managed correctly

Other duties reasonably expected to deliver an effective and efficient service to the customer

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Requirements:

Experience of managing a large cleaning team, preferably in the retail environment

Enhanced customer relationship abilities, you will be an excellent communicator, a clear decision maker and adept in the development of ideas and opportunities

Exemplary presentation skills with experience of presenting to and engaging management and delivery teams

Capable of managing change quickly and efficiently whilst maintaining effective service provision

A high energy professional capable of influencing at a senior level, developing excellence with internal and external partnerships

Analytical mind who can bring clarity to difficult situations

Ability to work well with others and continue to deliver results under pressure

Excellent interpersonal skills and an ability to establish credibility quickly

Outstanding motivational and people management skills

True leadership skills necessary to achieve ambitious targets

A flexible approach and a sense of teamwork

You will be a results driven, people manager with considerable understanding of customer services excellence within the commercial / property / retail sectors

Excellent organisational skills with the ability to balance competing priorities and workloads

Effective networker and relationship developer, who can contribute to a team based culture

Ability to champion, support and deliver business initiatives

Solution focused to deliver accountabilities of role and achieve KPIs; a ‘can do’ attitude and willing to go the extra mile

A Brand Ambassador at all times – in all communication, spoken and written, with colleagues, contractors and all internal and external customers and retailers

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Expected salary: £28000 per year

Location: Banbury, Oxfordshire

Job date: Sat, 06 Jan 2024 04:20:57 GMT

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