Administrative Officer 30hrs
Job Description
Job title: Administrative Officer 30hrs
Company: Durham County Council
Job description: Business Services AHSAdministrative Officer30 hoursPermanentgrade 4VACANCY NO: RES/24/139Business Services have an exciting opportunity to appoint a Grade 4 Administrative Officer to join our team supporting our busy Social Care Teams.The post is 30 hours, the successful candidate will play an active part as a team member of our Social Care Direct, Adult and Health front of house service.WHAT IS INVOLVED?The post holder will be required to provide a comprehensive, effective and confidential general administrative service to busy Adult Social Care Teams on a day to day basis. To act as a member of the administrative team, demonstrating a flexible approach, ensuring the needs of the relevant teams are met.Some of the duties will include:
- the maintenance of several electronic mailboxes, telephone and text messages in order to receive, respond, reply or re-direct queries ensuring accurate information is provided within timescales;
- responding to telephone messages answering those calls within their remit and passing other calls onto Customer Services Officers/Social Workers as appropriate;
- dealing with members of the public and other agencies who contact the contact centre by telephone, letter or other electronic methods in a positive, timely and professional manner;
- responding to enquiries/matters relevant to all branches of Adults and Health Services which includes, Adults’ Welfare Rights, Mental Health, Learning Disabilities, Substance Misuse and other multi-disciplined teams;
- maintaining accurate computer-based records using Azeus, AHS Case Management System. Timely and accurate uploading of documents to client/provider cases using correct naming conventions.
Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.The successful candidate will be working alongside our Council’s hybrid model between their home address and from the Spectrum Business Park based in Seaham.We encourage you to contact Sarah Bullerwell, on 03000 261 595 or via e-mail at to arrange an informal discussion about the role.WHAT WILL YOU NEED?Applicants should hold an NVQ Level 3 in Business Administration or equivalent together with previous experience of working in a busy office environment.Please review the person specification for further criteria.HOW TO APPLYIn line with the County Council’s Recruitment and Selection Policy, please note that we are unable to accept CVs.Applications must be submitted on-line via the Northeast Jobs portal. Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge.Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.INTERVIEWSInterviews are scheduled to be held week commencing 15th April, 2024.We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.If you have any support needs or require assistance when applying for this role, please contact the Payroll and Employee Services Team via emailBENEFITS AND REWARDSWe can offer you a range of employee benefits including competitive salaries, a generous leave entitlement of up to 32 days, a government pension scheme and various flexible and hybrid working options (benefits are subject to individual Terms and Conditions).If you would like to know more, please follow this link:HYBRID WORKINGDurham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part time roles and arrangements are at managers discretion, alternatively you can work all of your contracted hours within the workplace if you prefer.EQUALITY, DIVERSITY, AND INCLUSIONWe are a proud equal opportunities employer and recognise the value of difference, having a diverse talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.As a Disability Confident Leader, we encourage applications from disabled people and can provide support throughout the recruitment process, for more information please refer to the Equality, Diversity, and Inclusion page on our website.PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.
Expected salary:
Location: Seaham, County Durham
