Client Service Specialist – Healthcare
Job Description
Job title: Client Service Specialist – Healthcare
Company: Howden Group Holdings
Job description: From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.Howden is seeking a Client Services Specialist within our corporate healthcare insurance team. You will be providing an efficient service to a portfolio of clients in respect of their corporate healthcare schemes including, Private Medical Insurance, Dental, Travel, Cash Plan, Health Screening and Employee Assistance Programme. The schemes we work on are largely be experience rated schemes but may also include smaller age rated schemes.Consultants, Senior Consultants and Principals will be responsible for managing the client relationship and Client Service Specialists will be responsible for providing support, which will include regular face to face and Teams meetings with clients.Please note this is a full-time, permanent role that can be based in either our London or Redhill office. The expectation is to be onsite 2-3 days per week on average.Role Responsibilities:Provide support to colleagues in respect of their clients’ Private Medical Insurance & other healthcare schemes. This will include a variety of tasks including but not limited to:Demonstrate a good knowledge of the Private Medical Insurance (PMI) market (including age rated, experience rated, provider policies, funding mechanisms and overall propositions).Provide excellent client support in areas of PMI and additional Healthcare products including Dental cover, Group Travel, Employee Assistance Programmes, Health Screening and Cash Plans.Promptly and proficiently, deal with all client queries or issues keeping your consultant appraised at all times.Ensuring that healthcare scheme renewal communications are issued to clients in a timely and accurate manner that is in line with team procedures. Provide assistance to consultants and clients for all switch of insurers.Effectively update reporting documents in a timely manner for MI purposes.Analysing data, peer reviewing client reports and supporting tender and new business activities.Building strong relationships with insurer/supplier contacts and sharing knowledge/experience with the team.Building strong relationships with WNS team, providing support where required for training and peer reviewRole Requirements:Solid understanding of corporate healthcare policies gained from working in an Employee Benefits Consultancy or an Insurance Provider (e.g., UK PMI, Dental schemes, Cash Plans, Health Screening and Travel schemes, etc).CII IF7 qualified, preferred but the business supports training towards this.Our Culture: People FirstWe’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:
- An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.Diversity & InclusionAt Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Permanent
Expected salary:
Location: London
