Human Resources Operations Assistant

March 24, 2024

Job Description

Job title: Human Resources Operations Assistant

Company: Protocol

Job description: Posted 18 hours ago | ref: 276726Protocol is working closely with a Further Education College based in Manchester to help recruit for a motivated and enthusiastic Human Resources Operations Assistant. We are looking for experienced candidates who will be the front line contact of the HR Team at the College and is the first point of contact for all HR related queries from the business. Responsible for providing a high quality, responsive and positive employee experience delivering transactional services across all aspects of the employment lifecycle.The role:

  • Full-time/sessional, Mon-Fri, 37hrs, start asap, planned until end of academic year.
  • Respond promptly and accurately to telephone, email and on-line enquiries from initial contact to closure, ensuring an exceptional level of customer service. Ensure relevant and supportive advice is provided and escalate issues when
  • Provide advice and guidance on the application of HR policies and procedures for managers and staff and encourage and influence the use of self-service
  • Provide comprehensive transactional processing and HR administrative support for all main HR processes to support the full employee lifecycle, including but not limited to onboarding, pre-employment checks, producing ID cards, drafting contracts and employment change letters.
  • Providing external correspondence to include references, mortgage/rental applications and third parties.
  • Support with Employee Relations casework through first line advice to managers, record keeping and administrative support.
  • Produce employee and manager support materials such as “how to” guides, videos and webinars.
  • Organise HR and Performance events as required including creating delegate lists, booking facilitators, preparing registers and materials.
  • Update and maintain accurate information on the HR and Payroll systems, running reports and producing management information.
  • Maintain, store, and share data appropriately and in line with GDPR.
  • Actively participate in process improvement discussions and implement necessary changes .
  • To undertake such duties, appropriate to the post as determined by the Director of Human Resources and Performance or the HR Services Manager.
  • To carry out any other duties that may be reasonably required, commensurate with the grade at the initial place of work or at other locations within the Group’s catchment area.

The person:We are therefore seeking passionate individuals with a background in Human Resources ideally within an educational setting.Have you got what it takes?

  • Relevant academic and professional experience.
  • CIPD L3+ qualified.
  • Outstanding organisational and communication skills.
  • Level 2 Maths & English.
  • A positive approach to learner engagement and progress.

If this sounds like you or something you could be interested in; Hit apply now to speak to one of the consultants!As a Disability Confident business we warmly encourage applications from people with disabilities. Protocol is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.About ProtocolProtocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits – your future is in good hands.The Legal BitProtocol National ltd trading as Protocol are acting as an employment business for this position. If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.

Expected salary: £13 per hour

Location: Greater Manchester


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