Customer Support Co-ordinator

Customer Support & Experience
January 7, 2024

Job Description


Job title: Customer Support Co-ordinator

Company: Journey Recruitment

Job description: Are you looking for a varied customer support role within a friendly office environment in Thame?

Do you have some customer service and admin experience looking for your next step in your career?

Lovely office based position where you will provide daily administration duties to support customer requirements, working closely with the Sales team to ensure an exceptional customer experience is obtained

Main responsibilities of the Customer Support Coordinator role

  • Process all customer orders in a timely fashion; providing accurate sales quotations, following a clear sales ordering process, updating the order management system and the coordination of the order delivery
  • Maintain accurate customer communication records through the use of the company management system
  • Provide swift and effective responses to customer enquiries and deliver an exceptional customer experience
  • Liaise across all internal business disciplines (i.e. Service Delivery, Technical, Production & Accounts) to resolve any queries regarding support, delivery or payment terms
  • Support with the development of the customer feedback programme to capture and measure customer perception

What skills and experience would I need for the Customer Support Coordinator role?

  • Administrative experience in a similar role
  • Strong interpersonal and communication skills (written and verbal)
  • Process driven with a keen eye for detail
  • Organised and methodical
  • Strong IT skills, utilising MS Office365 applications for a varied number of daily tasks and ad-hoc analytical purposes (with a particular emphasis on MS Excel)
  • Evidence of problem solving and issue resolution within a previous role

£23,500 salary plus company benefits

  • Company Pension Scheme
  • 25 days holiday (plus bank holidays), additional holiday for long service, up to a maximum of 28 days in line with company policy (pro rata for part time hours
  • Life assurance
  • Additional lifestyle benefit
  • Free parking

Expected salary: £23500 per year

Location: Thame, Oxfordshire

Job date: Thu, 04 Jan 2024 01:36:00 GMT

Apply for the job now!

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