Customer Support Executive
Job Description
Job title: Customer Support Executive
Company: Bucks & Berks Recruitment
Job description: If you are looking to work for a well-established organisation in an exciting period of growth, this is a fantastic opportunity that offers progression. In this role you will be a main point of contact for clients and offer excellent customer service. Main duties include answering customer queries, raising quotations and processing orders.We are looking for bright, ambitious individuals with previous office experience within Customer Service, Administration or a Sales Support role. The role is based in modern offices in Wokingham, benefits include:
- Excellent salary up to £30,000 per annum
- 12% annual performance bonus
- Up to 6% pension contribution
- £600 annual personal development and training budget
- Access to discount online platform
- 25 days leave, plus bank holidays, increasing to 28 days after 5 years’ service
- Electric car salary sacrifice scheme
- Regular staff events
- Mobile phone and laptop
Key Responsibilities
- Dealing with any customer enquiries and concerns
- Assisting with ordering, preparing quotes, sales orders and dealing with invoices
- Developing a great product knowledge and explaining product functions to clients
- Working with various internal teams such as finance and the warehouse to ensure smooth order fulfilment
- Use the CRM systems to ensure good client management
- Building great relationships with customers and be a main point of contact
Key Requirements
- Excellent communication skills, written and verbal
- Previous office based experience
- Ambitious to develop career and progress within the company
- Strong IT skills, previous use of MS office package
- Highly organised and able to work on multiple projects
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Expected salary: £28000 – 30000 per year
Location: Wokingham, Berkshire
