Ticketing Supervisor at Royal Northern College of Music
Job Description
18-month fixed term contract
Recognised as one of the world’s leading conservatoires with integrated performance venues, the RNCM welcomes applications for a fixed-term (18 months) Ticketing Supervisor to play a key role in delivering outstanding customer service and to contribute to the operational success of the College’s events programme. The successful candidate will join a dedicated team who are passionate about live music, its importance to people’s lives and to social prosperity in the city of Manchester.
Supporting the Ticketing Manager in the coverage of event shifts and customer services, the Ticketing Supervisor maintains the RNCM’s ticketing operations throughout a busy and diverse season of events – ranging from the College’s flagship student ensembles to visiting commercial hires. 2024 is also a period of dynamic change for the College as it undertakes a multi-departmental project to transition between CRM systems and ticketing infrastructure.
The Ticketing Supervisor shares supervision responsibilities of casual ticketing assistants at events, being a key liaison between the ticketing desk and Front of House, as well as one of the first points of contact for the RNCM’s diverse audiences. The role-holder is also required to work variable rota patterns on a weekly basis to correspond with the RNCM events schedule, including evening and weekend shifts on site.
Prior experience of events administration is essential, as is a capacity to develop proficiency in the CRM/ticketing platform Spektrix.
For full details and how to apply please visit: www.rncm.ac.uk/about/job-vacancies.
If you have any queries, please contact our Human Resources department via email at Recruitment@rncm.ac.uk.
Candidates must be eligible to work in the UK; for more information, please visit www.gov.uk/check-uk-visa.
Closing date: 12 Noon, Monday 15th April 2024
Interview date: Wednesday 24th April 2024
RNCM recognises that music is in every culture.
We are committed to building a diverse community of staff and students.
