IT Project and Support Engineer

IT
March 28, 2024

Job Description


Job title: IT Project and Support Engineer

Company: Office Angels

Job description: Office Angels are currently recruiting for an IT Project and Support Engineer for our client based in Ascot.Role: IT Project and Support EngineerLocation: Ascot – Office BasedSalary: £50,000 to £55,000 per annum

  • 35 hours per week.
  • Salary dependent on experience.
  • Pension scheme with Aviva.
  • Employee Assistance programme.
  • On site parking
  • Annual Staff Allowance on Products
  • Discounted Rates at Company Owned Salon
  • Your Birthday as Approved Annual Leave
  • 20 days Annual Leave + Bank Holidays + 5 days between Christmas and New Year

The Role:My client is looking to bring onboard an IT Specialist to support the IT Manager and enhance their IT infrastructure, ensuring robust network performance and security. The ideal candidate will have a strong background in IT project management, system maintenance and technical support.

  • Support the IT Manager in defining and agreeing project scope, outputs, and timescale, quality and cost criteria to ensure business requirements are understood and agreed.
  • Defining and establishing the project structure, roles and teams within departments to ensure efficient and effective systems upgrade, project delivery, reporting to management on progress.
  • Maintain and upgrade IT infrastructure, including network, routers, and firewalls.
  • Troubleshoot and resolve network issues and Adaptive Defense 360 system concerns.
  • Ensure network security and manage securities on routers and firewalls.
  • Address issues related to the company’s systems and provide IT support to staff.
  • Maintain and develop SharePoint, Compliance, Exchange, and Team sites.
  • Administer the company’s Microsoft 365 tenant and setup.
  • Manage Active Directory users, permissions, and policies.
  • Deploy IT hardware and set up profiles using iTunes.
  • Resolve issues with phone systems, including mobile devices.
  • Support franchisees with IT-related issues.
  • Create test environments for software system development and improvement.
  • Assist with ad hoc IT requirements as directed by the IT Manager.
  • Travel within a working day-usually to the Warehouse in Swindon, absence from home overnight and overseas travel is occasionally required.

The ideal candidate:

  • Proven experience with project planning from conception to delivery.
  • Experience in establishing project structures, roles, and teams for efficient project delivery.
  • Significant experience in hardware, operating systems, and software.
  • Background in computer operations, technical support, systems programming, and project management.
  • Desirable experience with Sage X3 ERP and Datalinx software systems.
  • Proficiency with Microsoft 365 Admin Roles, SharePoint, Securities, Compliance, Teams, and Exchange.
  • Knowledge of Microsoft Group Policy, Installation Rollout, and InTunes.
  • Familiarity with web-based hosting, data integration, websites, and SSL certifications.
  • Skilled in setting network and SharePoint permissions.
  • Competence with SQL management and scripting.
  • Ability to define and agree on project scope, outputs, timescale, quality, and cost criteria.
  • Experience in establishing project structures, roles, and teams for efficient project delivery.

If you are interested in this position, please send your CV to Morgan Lay at morgan.lay@office-angels.com or alternatively please apply online.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Expected salary: £50000 – 55000 per year

Location: Ascot, Berkshire

Location

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