ICT and Digital Business Partner Support Officer (Internal Applicants Only)
Job Description
Job title: ICT and Digital Business Partner Support Officer (Internal Applicants Only)
Company: Nottingham City Council
Job description: Job Description:PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTSOrganisation: Leicestershire County CouncilWork Location: County Hall, Glenfield, LE3 8TGWorker Category: Hybrid workerSalary: £29,784 – £32,004 per annum (pro-rata for part-time)Working Hours: 37 hours a weekContract Type: 12 month secondmentClosing Date: 07/04/2024Do you want a job where no two days are the same?About the RoleThe main duties of this role are to:
- To be a main point of contact between I&T and other Service Areas.
- To act as an escalation point for any issues being managed within, or brought to the attention of, anyone within the I&T service. To own the escalation of issues from Service Areas in relation to I&T.
- To provide a friendly and helpful point of contact for service users of LCC ICT infrastructure, applications and equipment.
- To accurately record incident and request information within the councils ITSM tool, and to escalate ITSM tickets where resolution cannot be provided at first contact.
- To work with other teams across I&T in the resolution of complex incidents and requests.
- To be both reactive and proactive in providing support, request fulfilment, technical instruction and limited digital up-skilling.
- To support ICT procurement activities
About YouTo apply for this post, you must:
- Have evidence of technical ICT support experience and be able to work with technical and professional staff.
- Have excellent customer care skills with demonstrable experience within a customer service role where customers are engaged daily.
- Demonstrable practical experience of Microsoft 365 suite and Windows operating platforms.
- Experience of maintaining accurate data in service management tools.
- Have a ‘can do’ attitude and experience of building strong relationships
- Begin to develop core Business Analyst skills, including creation of technical documentation and process mapping
- Have excellent organisational skills with the ability to manage priorities and work to deadlines
You must also have an understanding of, and commitment to, equal opportunities, and the ability to apply this to all situations.In addition, we also expect you to share and will ask you to evidence when you have demonstrated them as part of the selection process.Reasonable adjustments will be considered for applicants with a disability.Interested in Flexible Working?We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the page on our career site.For more information or an informal discussion, please contact:Enter name and job title Thomas BarkerEmail: thomas.barker@leics.gov.ukHow to ApplyLeicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the ‘About You’ section above will be offered an interview under the Disability Confident Employer Scheme.To apply for this job, please click on ‘Apply Now’. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the ‘About You’ section above. For more information, see the section on our career site.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: .By applying for this post, you agree to our .About Us:About Leicestershire County CouncilLeicestershire County Council is a and organisation. In August 2021, we also signed up to the . We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.For further information on what it’s like to work for us and the benefits we offer, please refer to the following:
Expected salary: £29784 – 32004 per year
Location: Leicestershire
