IT TECHNICIAN

Job Description

Job title: IT TECHNICIAN

Company: Little Dot Studios

Job description: IT TECHNICIAN

With Hybrid and flexible working offered

Based in the heart of Shoreditch, we are an award winning digital content agency and media network who are currently on the lookout for an IT Technician to join our Tech Ops Team on a 3 month fixed term basis.

As an IT Technician, you will provide world class tech support to the Little Dot Studios Group. This will involve logging all incidents, problems and requests raised in the service desk. You will also proactively manage ticket updates and own the ticket lifecycle through to resolution, dealing with a wide range of technologies and personnel in a fast paced, dynamic environment with rapidly changing requirements.

This is a great opportunity to enhance your career and support us to create a supportive, collaborative environment where great tech support happens seamlessly.

Why join us?

As a Great Places to Work certified workplace, we believe in a working environment where people can flourish, develop and reach their full potential. We deliver work sustainably, in spaces we enjoy working from and in a flexible way that helps maintain a strong work-life balance. We are committed to building a diverse and inclusive workforce that encourages and values all voices – Everyone is welcome 👋

HOW YOU’LL SPEND YOUR TIME

Taking ownership of support requests, ensuring they are logged and updated in appropriate systems.

Escalating complex problems to the relevant personnel, collaborating effectively and keeping end users updated.

Administration of identity platforms including Okta to set up user accounts and manage access permissions.

Configure and build end user devices in a timely fashion, for deployment at scale.

Carry out day to day maintenance, administration and support on end user devices including laptops and mobiles/tablets.

Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation.

Mentoring Junior Technicians and helping to create a supportive, collaborative environment where great tech support happens seamlessly.

Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice.

Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards.

WHAT YOU NEED TO SUCCEED

Skills matter, experience is useful, attitude is everything.

Recent experience of working in a tech support role, preferably in a media or tech business

Familiar with macOS, iOS and Google Workspace plus VC and AV Systems

Experience of Active Directory, LANs, WANs and Wireless, TCP/IP principles and VoIP

Strong troubleshooting skills, particularly around hardware, software and networking

Focused and committed to providing excellent customer service and taking pride in managing support requests through to resolution

Able to communicate effectively in a variety of settings and styles, getting the message across with the desired effect

Enjoys working hard in a fast-paced environment and open to change. Able to shift gears easily and able to learn quickly when facing new problems

Able to build rapport quickly with end users from all different levels of the organisation.

Ability to listen actively and show genuine empathy during sensitive interactions, diffusing high-tension situations comfortably

Uses time effectively and makes informed judgements on what to prioritise

Able to work effectively independently and as part of a team

THE PERKS OF THE JOB

Employee wellbeing is at the heart of everything we do. We offer hybrid and flexible working patterns for all roles, mental health and wellbeing programmes, enhanced gender neutral parental leave, interest free financial support and a digital nomad policy that allows you to work from abroad two weeks a year. Plus all the usuals such as pension contributions, generous annual leave, weekly socials and office perks like free yoga and health treatments!

ABOUT US 💬

Little Dot Studios specialises in creating meaningful connections between premium content and digital audiences. Since 2013, we’ve been partnering with world-renowned brands, broadcasters, distributors and sports rights holders – helping them grow, engage and monetise digital audiences with broadcast-quality content. To learn more about us, our values and our commitments please visit our website for more information.

We are an award-winning digital content agency and media network. We specialise in creating meaningful connections between premium content and digital audiences.

Born for the digital entertainment era and made up of over 350 digital experts across UK, US, Europe and APAC, we partner with some of the world’s most recognised TV, sports and consumer brands, producing original and branded content for more than 600 digital channels globally and delivering 6 billion organic views per month.

We also run our own digital broadcast network of more than thirty channels across social platforms and OTT video on-demand services; licensing over 15,000 hours of hand-picked long-form content and watched by over 400 million viewers in 2020.

Expected salary:

Location: London

Job date: Sun, 07 Jan 2024 07:40:02 GMT

Apply for the job now!