Customer Support Specialist – GERMAN speaking
Job Description
Job title: Customer Support Specialist – GERMAN speaking
Company: Cision
Job description: What are we looking for?
- Highly customer-focused; shows a real passion for the customer experience and customer support industry
- Driven, self-starter, enthusiastic and with an “ownership” mentality
- Adaptable and ability to thrive in a fast-paced, ever-evolving environment
- Proven experience in a customer-interacting role
- Ability to collaborate with internal partners whilst co-ordinating key customer deliverables ensuring world class customer experience
- Advanced listening and verbal communication skills to understand customers’ needs, and ability to respond clearly and concisely both verbally and in written
- Enthusiast; strong work ethic with a positive mindset, and can-do attitude
- Influencing and negotiation skills
- Experience with JIRA software is desired
- Excellent English language skills, written and verbal. Additional languages are an advantage
Key responsibilities and expectations:
- Answers customer support requests via telephone, ticket or web promptly to enhance the customer experience.
- Patiently and attentively listens to customers’ queries and manages the resolution or connects them with the appropriate teams to address their needs
- Quickly learns the functions of the support tools and systems to log in and resolve customers’ requests
- Accurately records and logs interactions with customers and updates account information and can retrieve this information to create reports for management
- Resolves platform or service problems by clarifying the customer complaint, determining the root cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment
- Works with Customer Experience management to maintain best practices for efficient communications with customers
- Address customer questions about new products or services
- Collaborates with Customer Success Managers, Onboarding & Implementation Consultants and other customer-facing personnel to ensure service excellence
- Contributes to bottom-line sales by increasing customer satisfaction and reducing customer churn
- Performs other duties as required
What you will get:
- Career progression opportunities
- Dental and healthcare plan
- Employee Assistance Programme (EAP)
- Cision Extras – retail discounts
- Learning Portal
This role is for a start date ASAP with an expected salary up to £23,000 per annum.If this sounds like you and you feel you have what it takes to succeed in this role, we want to hear from you!#LI-FR1#LI-HybridAs a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. , a network of over 1.1 billion influencers, in-depth monitoring, analytics and its and social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision’s award-winning solutions, including its next-gen Cision Communications Cloud®, visit and follow @Cision on Twitter.Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the and named a “Top Diversity Employer” for 2021 by .Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.comPlease review our to learn about Cision’s commitment to protecting personal data collected during the hiring process.
Expected salary: £23000 per year
Location: London
