Customer Support Specialist
Job Description
Job title: Customer Support Specialist
Company: PIRATE
Job description: PIRATE.COMPirate Studios is the world’s leading provider of rehearsal and recording facilities for artists, operating in the UK, Germany, and the USA, with exciting plans for global expansion. The company’s mission is centered around empowering artists and creators to succeed, with music and technology at the forefront.CUSTOMER EXPERIENCE SPECIALISTWe’re seeking dedicated, energetic, and highly motivated Customer Experience (CX) Specialists to join our CX team. As part of this team, you’ll play a crucial role in delivering world-class service to Pirate artists globally. Candidates should be intrigued by the intersection of music and technology, possess a strong understanding of exceptional customer service principles, and demonstrate self-starting capabilities. Prior experience with audio equipment is a plus.As our CX line operates 24/7, we have various part-time positions available, particularly seeking individuals interested in evening and weekend work.Responsibilities include assisting customers both inside and outside our studios via live chat, phone, and email, managing bookings and account queries, troubleshooting equipment issues, completing administrative tasks, and communicating equipment and estates issues to our Ops team.WHO YOU ARE
- Experience in customer service, preferably within a high-volume call centre environment.
- Strong understanding of exceptional customer service principles with a customer-first mentality.
- Ideally, prior experience working with audio equipment.
WHAT’S IN IT FOR YOUThis role offers a significant opportunity for individuals seeking a new challenge within a scaling-up, ambitious global company. This role is part time, permanent position with a full time equivalent salary of £23,500.Additional benefits include:
- Free studio hours.
- Opportunities for DJ gigs, live events, and regular company socials.
- Access to 1-2-1 therapy and coaching sessions.
- Discounts from various companies.
We are eager to fill this position promptly, so if this opportunity aligns with your interests and skills, apply today!EQUAL FOR ALLAt Pirate, we are committed to breaking down barriers for people of all backgrounds. Equal opportunity, inclusivity, and diversity are fundamental values within our team. We celebrate diversity and treat all individuals fairly, regardless of age, disability, gender identity or expression, pregnancy and maternity, marital status, race, religion, or sexual orientation.
Expected salary:
Location: Bristol Area
