Food & Beverage Team Leader – Marian Resort
Job Description
Job title: Food & Beverage Team Leader – Marian Resort
Company: Lyons Holiday Parks
Job description: We are Lyons Holidays Parks, family owned for 100 years! We welcome over 9,000 families to North Wales and Cumbria each year across our 20 holiday parks. Our guests are at the heart of everything we do, we operate within an ethical culture of respect, diversity and social responsibility.Welcome to Marian Resort & Spa, North Wales newest luxury Resort. Opening early 2024, this unique and captivating resort is being developed for everyone to enjoy. Located in the pretty village of Dyserth in the Welsh county of Denbighshire, a stones throw away from the North Wales coast and miles of sandy beaches, our guests will be able to enjoy a range of exciting live acts and entertainment, spa and beauty treatments, gym & leisure facilities plus some of our wonderful food and drink options.We have an exciting opportunity for a Food & Beverage Team Leader to join our team at Marian Resort in Dyserth, Denbighshire. If you want to be part of a successful team who are multi skilled, guest obsessed and works in a clean and inviting environment, then read on!..Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do. You will be part of a busy kitchen team who are passionate about delivering amazing food quality for our owners and guests.Supported by the Food & Beverage Manager, the Food & Beverage Team Leader is responsible for engaging and inspiring their team each day and setting direction in relation to the day to day tasks. They ensure that the team are guest obsessed, exceed targets, work in a clean and inviting environment and follow standard operating procedures.You will have a thorough knowledge and understanding of the management and tasks for the Food & Beverage Department. You will have a minimum of Level 2 in Food Safety and also be able to demonstrate experience in Cellar Management.Responsibilities for the Role:Business:
- Takes ownership of shift and service delivery ensuring all team are guest obsessed
- Monitors daily service and tasks, observing speed of service, arranging appropriate resource when needed
- Achieve and exceed targets and key performance indicators
- Complete relevant administrative tasks including Team Rota’s, Accurate hours worked recording, safety compliance checks and legislative compliance checks..
- Manage all Stock Margin, Cash Procedures and Cost Control in the department maximising profit and minimise loss.
Guests:
- Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement
Team:
- Leads and coaches the team daily to ensure all areas of responsibility are covered, guiding all team members when needed and escalate issues to Food & Beverage Manager when required. Deals with any employee relations issues as they arise. Support team through the induction including completion of mandatory safe and secure training
- Ensure all team have the relevant qualifications and completed all training required for role
- Identifying and developing future talent in department.
Experience:
- Revelant experience leading a Food & Beverage Team is essential for this role
