Call Handler – Alarms
Job Description
Job title: Call Handler – Alarms
Company: Blue Arrow
Job description: Blue Arrow are currently supporting one of our long term and esteemed clients in their requirement for an Nightshift – Inbound Call Handler working specifically within Alarm Response.We are looking for someone who has Customer Service at their core and is focussed on delivering on this on a daily basis.Rota
- Wednesday, Thursday, Friday (7pm until 7am), one Saturday every 4 weeks, plus summer on call rota.
Benefits
- Inconvenience pay for weekends and Christmas day
- BUPA Healthcare after 6 months
- 6 Monthly Attendance related bonus paid pro rata
- Discretionary annual Profit Related Bonus
- Nest Pension Scheme in line with current Government guidelines
The Role
- To manage and triage refrigeration and BMS alarms using bespoke alarm management software
- Investigate alarms and liaise with sites to agree a repair package to resolve the alarm by remotely connecting to panels on site
- Add clear and concise notes for every alarm to allow all parties to understand what action has been taken
- Raise service requests for customers’ contractors to attend site and repair the cause of the alarm
- Provide first stage assistance for customers with issues
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Expected salary: £23872 per year
Location: Glasgow
