Experience Design Manager – Groceries Online
Job Description
Job title: Experience Design Manager – Groceries Online
Company: Sainsbury’s
Job description: We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you’ll realise that ours is a modern software engineering environment because it has to be. We’ve made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech.As an Experience Design Manager working within our Digital team, you’ll lead a talented team of designers to deliver concepts and solutions for the digital tools our colleagues use across all our brands, including Sainsbury’s, Argos, Tu Clothing, and Habitat.
You’ll manage, coach and develop your team, unblocking challenges and setting high standards for the design of our experiences. You’ll set out the vision for the products and services within your portfolio and engage with a wide range of stakeholders to shape the design strategy across your area of responsibility. You’ll be hands-on where needed and zoom in and out of problem spaces to create effective solutions.
Within the wider Experience team, you will have the opportunity to work in a dynamic environment in a sector that is going through unprecedented digital transformation, as well as a commitment to work with you to drive your development. We also offer a collaborative culture, a flexible approach to working and lots of colleague benefits.What you’ll do:
- Hire, manage and coach a team of talented experience designers, making sure they are supported and working on the right priorities across their product areas.
- Lead all phases of user-centred design through a data-informed, test-and-learn approach.
- Champion the voice of the colleague through your work, organising and conducting research to inform concepts and validate designs, and bringing stakeholders on the same journey.
- Consider the wider Sainsbury’s ecosystem when designing concepts and solutions that are aligned with our strategic vision of allowing our customers to shop whenever and however they want
- Lead and manage stakeholders and project teams through a user-centred design approach whilst balancing business challenges and strategic vision.
- Run workshops with cross-functional teams to inspire user-centred design thinking.
- Inspire, coach and motivate junior members of the design community.
- Work with the Guidelines team to continuously evolve our design system and guidelines and champion their adoption and implementation.
- Consistently embed inclusive design principles in your work and encourage throughout the team.
- Recruit a diverse and inclusive team.
- Work within agile teams across product, design and engineering to get your solutions in to the hands of our customers.
- Be part of an exciting design community, pairing up with other designers and sharing ideas to constantly iterate the customer experience.
Skills we’re looking for:
- Wealth of knowledge with you as a previous Product or UX / UI designer, ideally for a big brand.
- Industry experience as a UX / UI or Product Designer is essential.
- High level of creativity, problem-solving skills.
- Experience of managing and mentoring colleagues.
- Strong people and communication skills.
- Adept at collaborating with and influencing stakeholders through a range of agile methods, including workshops – championing the voice of the customer whilst balancing business objectives.
- Utilise a broad range of UX tools and techniques with portfolio evidence of these deliverables.
- A thorough technical understanding of inclusive design frameworks.
- Expert skills with Figma.
- Knowledge of best practices and emerging digital and retail technologies and trends.
- Wide range of experience in user-centred design and usability best practices.
- Methods and practices of usability research and confidence in conducting research and interpreting results.
- Ability to demonstrate the behavioural competencies of this role, including initiative, flexibility, influencing, negotiating, strong communication skills and ability to deal with ambiguity.
- An outstanding portfolio, showcasing your talent, skills, process and experience.
- Proactive collaboration with the Head of Experience Design on design strategy.
- Proactive collaboration with project teams, the design community and senior stakeholders alike.
- Ability to manage multiple, changing priorities, and work with diverse personalities and complex dynamics.
Support we will provide:
- A thriving design culture, opportunity to discuss and share work with open, collaborative feedback
- A mature design system and set of standards to work with
- Research, accessibility and UX copywriting expertise
- Mentoring, support and plenty of opportunity to hone your skill and progress in your career
We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new – whether that’s as part of an evolving team or somewhere else across the business – and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:Starting off with colleague discount, you’ll be able to get 10% off at Sainsbury’s, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We’ve also got you covered for your future with our pensions scheme and life cover. You’ll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.Your wellbeing is important to us too. You’ll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too.Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Expected salary:
Location: London
