IT Deskside Engineer

Job Description

Job title: IT Deskside Engineer

Company: Aviva

Job description: IT Deskside Engineer – Salary between £27,000 – £32,000

The enthusiastic and friendly Deskside IT team is looking for someone with a passion for IT and providing customer service to join them as an IT Deskside Engineer.

We appreciate people who have a real determination for making our teams better and want to make a difference within the Deskside team. If you have an excellent attitude working as part of a team and a keen desire for self-development and improving yourself, we would love to hear from you! The role is based in Norwich, but there will be an occasional need to work at other Aviva sites.

A bit about the job:

In this role you will be working as part of the Norwich Deskside team, where you will provide 1st and 2nd line technical support to colleagues based in Norwich. You will also work closely across various IT teams to ensure effective delivery of IT support.

Resolve technical issues and problems where possible or reassign appropriately.

Take ownership of Issues and Requests to completion including tickets raised to third parties.

Provide IT help and support to Aviva staff, which covers desktop hardware and software used within Aviva. In addition to this you’ll perform general IT duties and tasks.

Skills and experience we’re looking for:

Excellent collaboration and customer service skills.

The ability to multitask whilst working in a busy customer-focussed environment.

Proven experience in providing 1st & 2nd line end user support at all levels within an organisation.

A good technical understanding of: Windows 10, Microsoft Office 365, Microsoft MECM, Microsoft Active Directory.

Good understanding with mobile devices (iPhones, iPads), Microsoft Intune and Mobility/VPN technologies.

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Salary between £27,000 – £32,000 (depending on location, skills, experience, and qualifications)

Bonus opportunity – 8% of annual salary Actual amount depends on your performance and Aviva’s.

Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.

29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carer’s leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our and use your 3 paid volunteering days to help others

We take your wellbeing seriously with lots of support and tools

to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Abigail Aitken a call on +44 7774 789975 or send an email to abigail.aitken@aviva.com

Expected salary: £27000 – 32000 per year

Location: Norwich

Job date: Sun, 07 Jan 2024 06:38:56 GMT

Apply for the job now!