Community Support Representative

Job Description

Job title: Community Support Representative

Company: Houzz

Job description: About the Role

We are looking for someone with great customer service ability, who is excited to help people and solve problems to join our Community Support team. This person is positive, personable, passionate, and good at multitasking. As a contributor on the Community Support team, you are a confident decision-maker, strong verbal and written communicator, are a proactive problem-solver and able to work cross-departmentally with ease.

What You’ll Do

Work as a member of our Community Support team to provide excellent support both internally and externally

Handle a high volume of community and privacy support cases accurately and efficiently, including content moderation, profile and technical issues

Maintain high quality customer experience through support channels

Educate users on site policies, benefits and opportunities to improve their experience

Work on special projects relating to the Houzz community

Maintain an understanding of the related support requirements and sound decision-making in support of Houzz policies and company objectives

At a Minimum, We’d Like You to Have

Superior customer support skills

Strong written and verbal command of English and at least one other European language.

Proven ability to investigate problems, use good judgment, and convey technical findings clearly, both in written and verbal forms

Exceptional problem solving abilities

Strong attention-to-detail to create and document processes and procedures

Minimum of 6 months of customer support experience

Ability to work effectively in a fast-paced environment

Ideally, You’ll Also Have

Experience with monitoring user generated content in online communities

Familiarity with the Houzz site and app

Experience with a ticket-based support platform

Experience with Salesforce Lightning and Google Suite

Passion for social media and helping others

Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation.

We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers’ efforts to be themselves and share their lives at work.

If you would like assistance or an accommodation due to a disability, please email us at accommodations@houzz.com. This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process.

Houzz is an Equal Opportunity Employer. M/F/Disability/Veterans

Be Who You Are and Do What You Love at Houzz

About Houzz

When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality.

So they built Houzz.

Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro ( ) provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably.

Our Mission and Core Values

We’re proud to say there’s no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we’re all here for one purpose: make the home remodeling and design process more fun and productive for everyone.

Our Mission

To create the best experience for home renovation and design.

Our Core Values

We’re a Community

We put our community of Houzzers, industry professionals and homeowners first. We approach our work with care, humility and respect. We deliver value to our community through our products and services.

We Build the Future
We are visionaries who challenge the status quo. We are creative, innovative and curious. We embrace change and different ideas to drive our industry forward.

We Make Things Happen
We are solution-seekers and self-starters. We listen, move fast and empower our teams to deliver extraordinary results and products. We play to win.

By applying for a job with us, you acknowledge and agree to the terms of our .

Expected salary:

Location: London

Job date: Sun, 07 Jan 2024 05:32:15 GMT

Apply for the job now!