IT Support Specialist – German speaker

IT
April 4, 2024

Job Description


Job title: IT Support Specialist – German speaker

Company: Michael Page

Job description: This role involves providing technical support for software solutions to European customers, focusing on the German market. Responsibilities include troubleshooting product issues, documenting support activities, and ensuring timely resolution of technical incidents while maintaining excellent communication with customers and colleagues.IT Support Specialist – German speakerResponsibilities:

  • Provide technical support to end-users, troubleshooting hardware and software issues.
  • Document and track customer interactions and technical issues.
  • Work closely with other teams to resolve issues promptly.
  • Participate in product development, providing feedback from customer experiences.
  • Contribute to the creation of support documentation.
  • Ensure adherence to company policies and procedures.

Offers £37,000 per annum and opportunity for growth|Very hybrid work environment for German speakers!IT Support Specialist – German speakerOur client welcomes applicants from a range of industries and is focused on bringing in talented people.The successful candidate will need to have experience in the following areas:

  • Knowledge of desktop PCs is essential.
  • Advanced level of German is needed.
  • Knowledge of SQL, Citrix, Networking and Sever Operating Systems.
  • A solid technical background, with an understanding of hardware and software systems.
  • Excellent problem-solving skills.
  • Strong customer service skills, with an ability to explain complex issues in simple terms.
  • A team-oriented mindset, but also capable of working independently.
  • Highly organised, with strong attention to detail.

Our client is a globally recognised organisation within the Manufacturing and Production industry. With a workforce of over 10,000 employees worldwide, they are committed to providing innovative solutions and superior service to their customers. Their technology department, based in Crawley, stands out for its collaborative and supportive environment.IT Support Specialist – German speakerBenefits:

  • A competitive salary range of £32,000 – £37.000 (GBP) annually.
  • Opportunity to work in a supportive, team-oriented environment.
  • Continuous learning and development opportunities.

Expected salary: £32000 per year

Location: Crawley, West Sussex

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