Contract Support Team Leader
Job Description
Job title: Contract Support Team Leader
Company: Novuna
Job description: Are you an experienced people manager? Do you enjoy a role that see’s you both customer facing and leading a team? Excited by the opportunity of joining one of the UK’s top vehicle leasing and fleet management companies?If your answer is ‘yes’ to all of these, keep reading.Want to know a little about us?At Novuna Vehicle Solutions, we’re passionate about building a better tomorrow. Which is why we’re lighting the way in the electric vehicle revolution. From family cars to HGVs, we’re helping customers of all kinds on their journey to carbon-free mobility.We’re proud to be a Top 50 Inclusive employer. We’re a signatory of the Women in Finance and the Race at Work Charter and we’re Disability Confident Committed.What does the role involve?Reporting into our Contract Support Manager you’ll be leading a team of 3 co-ordinators who support one of our key strategic customers with the management of vehicle administration for their company cars and operational fleet. Your team support the entire vehicle life cycle from quotations of new vehicles all the way through to end of lease contract agreements.You’ll join your team in working a weekly rotating shift pattern of 8am – 4:30pm and 9am – 5:30pm, spending your initial onboarding period largely office based and then moving to our hybrid ways of working which is 2 days per week in the office.Some of your key duties will include:
- Ensuring team processes and controls are followed to enable KPI’s to be met
- Carrying out reviews and implementing changes that drive efficiencies to the ways of working, adapting to the needs of the customer/Novuna as required
- Conducting all people management responsibilities with a focus on supporting team members with their continued professional development
- Being a point of escalation for our customer and providing regular regular updates to senior stakeholders
What are we looking for?To be considered for this opportunity you’ll be joining us as an experienced people manager who’s strengths lie within process improvement, root cause analysis and developing your team members. You’ll have the confidence to regularly liaise with our key strategic customers to ensure that we continue to deliver exceptional outcomes in line with agreed service levelsAlso, we’re looking for the following:
- Fantastic attention to detail
- A customer centric approach
- Excellent communication skills
- Ability to build trust with your team and stakeholders, and continue a positive culture
What can we offer you?At Novuna we take our people promise seriously. If you join us, you’ll have a chance to make a difference, opportunities to learn, and time to shine.In addition to a market-benchmarked salary our offer to you includes:
- An annual bonus scheme of up to 15% of your salary
- Up to 10% employer pension contribution
- Flexible hybrid working – 2 days per week from our office in Trowbridge (free onsite parking / EV charging)
- 25 days’ holiday, plus bank holidays and the option to buy/sell 5 days
- Access to our car salary sacrifice scheme
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What’s the next step?Interested? Start your application today and see what Novuna can offer you.Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.We’re Disability Confident Committed, so if you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you.#LI-Hybrid
Expected salary:
Location: Trowbridge, Wiltshire
