Customer Support Advisor

Customer Support & Experience
January 9, 2024

Job Description


Job title: Customer Support Advisor

Company: Vibe Recruit

Job description: Would you like to be working in a blended role in the New Year? 3 days at home and two in office? Do you have a high attention to detail and enjoy reading and checking data and giving high levels of customer service? Do you have previous experience in an office in a customer service environment? Join our client as a Customer Support Advisor in Supplier Support and enjoy a great array of benefits!

As Customer Support Advisor you will:

  • Build strong relationships with customers by offering support and advice
  • Make 40-50 calls a day
  • Explain the benefits to the customers to help them with their registration for the first time
  • Accurately log and maintain records of customer contact, activity and outcomes on the CRM system
  • Provide accurate and clear information
  • Be first line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status
  • Speaking with customers with regard to payment of their subscription fee as a new or renewing customer
  • Actively participate in team meetings to share and exchange information

As Customer Support Advisor you will have:

  • We are looking for s start date of the 11th January 2024
  • Previous experience in a customer service environment
  • Working knowledge of data management and data analysis
  • Demonstrable experience of process improvement
  • Ability to adapt to the needs of a growing business
  • Education to degree level (or equivalent)
  • Highest accuracy and attention to detail
  • Strong organisational skills
  • Detailed working knowledge of Excel to Intermediate or Advanced level
  • Good knowledge of other MS Office applications
  • Articulate with a confident telephone manner
  • Strong communicator with good interpersonal skills
  • Commitment to provide excellent customer service at all times
  • A flexible approach

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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Unit 3a, Lakeside Court, Llantarnam Park, Cwmbran, NP44 3GA

01633 289510

info@viberecruit.com

All content copyrighted Vibe Recruit. Registration number: 11606364 © All rights reserved

Expected salary:

Location: Oxford

Job date: Sat, 23 Dec 2023 03:11:07 GMT

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