Technical Services Engineer
Job Description
Job title: Technical Services Engineer
Company: Telefónica Tech
Job description: Company DescriptionTelefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. At Telefónica Tech we believe that technology can do great things: from extracting all the value of data to make the best business decisions, to ensuring the resilience of every organisation to build a more sustainable future. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. We are a global business with local strategic hubs in Spain, Brazil, the UK, and Germany.In the UK and Ireland, Telefónica Tech UK&I has over 1,000 professionals helping leading brands and organisations across public sector, financial services and insurance, retail and manufacturing and commercial markets to unlock the power of integrated technology for all. We bring together in one place a unique combination of the best people, with the best tech and the best platforms. All in a simplified manner, to make a real difference to every business, every day. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.We live by our values by being open, trusted and bold. Open to new ideas and ways of doing things. Trusted by our employees, customers and partners. Bold in our decisions and actions.A few of our Partners & Accreditations:
- One of Microsoft UK&I’s top 3 Service Providers having achieved their most highly acclaimed Azure Expert status for the last 3 years. Also recognised as a key Fastrack and Inner Circle Partner working closely across and with Microsoft globally.
- HPE Platinum Partner and pleased to have received the HPE FY23 UK&I Solution Provider of the Year award.
- Part of the Fortinet elite VIP program and one of only 2 Ultimate Partners in the UK.
- AWS Advanced Solution provider program and Managed Service Provider program.
Job DescriptionTechnical Services Engineers at this level help provide ongoing support for a large and diverse Hosted environment. Main responsibilities include
- Manage, maintain, and provide support for infrastructure and hosted environments.
- Collaborate with Technical Services colleagues and Project Teams for new service delivery, upgrades, and BAU support.
- Ensure services are built in alignment with industry and contractual best practices.
- Continuously provide security assurance for all services.
- Proactively seek opportunities for service and process improvements.
- Provide technical expertise and assistance to the wider team for incident resolution.
- Contribute to the continuous improvement of our infrastructure.
- Uphold company policies and procedures to maintain our standards of excellence.
- Provide support to customers, resolving problems and answering questions related to hardware and software components.
- Liaise directly with customers to resolve issues.
QualificationsGood working knowledge of the following:
- Administration and troubleshooting of the following Microsoft technologies (Active Directory, DNS, DHCP, RDS, File Services, Certificate Services, Server Administration 2008 and above)
- Server backup technology
- Storage technologies (HPE, Huawei)
- Incident, problem and change management
- Server patching techniques and toolsets
- Demonstrable experience in troubleshooting techniques
- A working knowledge of general networking (e.g. routing, firewall, wireless AP)
- An understanding of working with Computer Infrastructure in a Datacenter environment
- Virtual server technologies e.g. VMWare.
Good understanding of:
- Microsoft SQL Server.
- Citrix Virtualisation technology suite.
- Enterprise/Event Management.
Additional InformationThis role can be completed remotely but some travel will be required to Telefónica Tech Offices and to the Customer Site aligned with planned Team \ Business needs. Primarily this will be Belfast and Cambriidge. Travel at short notice may be required as part of this role but expected to be minimal. Travel is estimated to be 5% – 10%.
Expected salary:
Location: Cambridge
