Service Manager

Job Description

Job title: Service Manager

Company: Frontier Agriculture

Job description: We are looking for a Service Manager to join the SOYL team, based at Hermitage, Berkshire, on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days on site and 2 days from home.

You will take ownership of our digital data delivery process to customers and manage day-to-day operations. You will drive the teams’ growth and development and help implement change. This role will require exceptional customer service levels alongside strong leadership, motivation and support to the teams.

The Benefits

• Competitive salary

• Opportunities for a mixture of home and site working (to be agreed with Line Manager)

• 25 days holiday per calendar year with option to purchase 5 more days

• Dedicated Learning & Development team to support you and your career

• Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)

• Increased Maternity, Paternity & Adoption leave benefits for eligible employees

• Life Assurance scheme and pension plan with employer contributions of up to 7%

• Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers

About You

• Experience in managing a team

• Able to communicate with impact at all levels

• Able to build strong relationships with stakeholders

• Show a strategic and proactive approach with a passion to make your teams successful
• Focused on doing the right thing for customers, colleagues and ourselves
• Self-motivated and tenacious
• Flexible approach to work and managing changing priorities
• An effective team player

• Proven ability to demonstrate an agile approach to problem solving

• Excellent IT skills including MS Office packages

• Knowledge of the agricultural industry would be advantageous but not essential.

Your Role Will Involve

As a Service Manager your role will involve:

• Managing and developing team leaders

• Understanding customer needs and delivering exceptional service

• Driving forward system, service and business improvements

• Delivering our digital products within agreed SLAs

• Supplying weekly and monthly updates, reports and statistics as required to the National Operations Manager

• Identifying and communicating requirements and issues to the National Operations Manager

• Proactively taking ownership of process flow challenges and development requirements through to resolution

• Ensuring workflow requirements and year-end reports to Accounts are correct, timely and complete

• Proactively liaising with senior management and commercial teams

• Acting as a point of escalation for stakeholders

About Us

SOYL, a division of Frontier Agriculture Ltd, is the UK market leading precision crop production service provider, offering expert advice, services and support to growers to improve the economic, agronomic and environmental performance of their farm business.

Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion.

With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.

Award winning for our commitment to people, we have been recognised by Great Place to Work institute since 2012 and we are proud to be ranked by them in the top 30 UK best large places to work.

Our business approach is underpinned by our core values – Integrity, Customer focus and Expertise – or ‘ICE’. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.

Commitment to Diversity and Inclusion

We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.

We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.

We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.

Expected salary:

Location: Hermitage, Berkshire

Job date: Wed, 20 Dec 2023 01:57:38 GMT

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