Food & Beverage Manager

Job Description

Job title: Food & Beverage Manager

Company: RBH Hospitality

Job description: JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences at the Hampton by Hilton London Gatwick Airport?

As our Food and Beverage Manager you will be responsible for the management of the Food & Beverage Outlets, serving over 500 meals a day every day to the highest standards for our hotel guests and conference delegates and visitors. The hotel has 194 bedrooms and is directly linked to the North Terminal at Gatwick Airport, the UK’s second busiest airport in the country. The hotel also has a gym, 2 Meeting rooms and part of the Hilton brand of hotels. You will be a key part of the team keeping us and the property successful and a great place to work.

KEY ACCOUNTABILITIES THAT WE ARE LOOKING FOR:

• To ensure that all food and beverage service areas operate to agreed cost controls and procedures, service standards, and maximise on sales at every available opportunity.
• To ensure that the team and resources are managed within budgeted costs, and productivity norms, using every opportunity to use a flexible team who can operate competently in all areas of responsibility, as well as maintaining supplies and equipment to the standards as required.
• To ensure there are effective communication, operating procedures, and training, as well as clear leadership and direction for the team.
• To comply fully with Hampton by Hilton brand standards, health & safety, fire, hygiene, and licensing requirements which will include training of the team, risk assessment reviews, updates, and hazard reporting.
• To ensure that all revenue opportunities are maximised within the areas of responsibility, which will include team sales training, bar display, and in conjunction with Deputy General Manager to work on incentives and exploration of new revenue opportunities within these areas of responsibility.
• To manage costs and maintain control procedures including food and beverage ordering, equipment and F&B stocktakes.
• Attend meetings as required including Heads of Department, Operations Meetings, morning meetings etc, and cascade the relevant information accordingly.
• Training & Development

• All new team members to undergo departmental induction.
• Initial training plan in place and implemented for new team members.
• All staff in the department to receive a Personal Performance Plan at the beginning of each year or within 4 weeks of commencing employment.
• Reacting to training and development requests
• To assist with staff training and development and to encourage them to up sell food and beverage, and to continuously monitor and check standards of work and correct when necessary.
• People Management

• Ensuring all team members comply with our image standards.
• Ensuring that all team members comply with the company policies and procedures and operating standards. These include Performance & Attendance Management, Disciplinary and Grievance, code of conduct, house rules & regulations. Licensing Laws and Food Safety policies.
• Working with HR in the recruitment process for the department manpower planning processes and people plan delivery.
• Health & Safety
• Keeping up to date with all relevant Food Safety and General HASAW legislation including COSHH & Food Allergens
• Ensuring that overall standards of cleanliness and hygiene are always maintained in all outlets and public areas.
• All food servers trained in foundation certificate in food hygiene.
• All team members trained in health and safety.
• All legal notices displayed in the workplace.
• Maintaining all statutory records in line with company procedures and protocols

QUALIFICATIONS / SKILLS / EXPERIENCE

• Experience within the hospitality industry is essential.
• You must have experience of running a team and have worked in a supervisory or management role of at least 2 years in a high-volume food & beverage operation either a hotel environment or serviced restaurant site
• You will be a strong planner, organised and a great communicator.
• Ability to deliver strong menu planning and be up to date in terms of food and drink trends across the retail sector.
• Ability to resource and manage budgets with purchasing and stock controls skills.
• Excellent People skills to manage your team and deliver great hospitality to our guests.
• Ability to excel in a fast-paced environment with flexibility.
• Excellent communication skills, with a positive, problem-solving approach – a “can do” attitude is essential as is your ability to switch into having a hands-on approach supporting your teams and the ability to keep them motivated and focused on sales targets. You will also be skilled in training colleagues and collaborating with your colleagues as part of the hotel management team.
• Be computer literate, capable to place orders and contact suppliers through our purchase order system.
• Always demonstrate a high standard of personal appearance and hygiene for you and your team!
• Flexibility with shift times/availability to meet the needs of the business.

KEY ATTRIBUTES WE ARE LOOKING FOR NOT ALREADY MENTIONED:

We hire mostly on personality & potential but here are a few of our requirements…

• We are looking for someone that has had F&B Management experience within the hospitality industry.
• Do you have the passion and drive to lead and motivate a team?
• We are looking for someone who has exceptional people management skills, someone who has a hands-on approach.
• Food Hygiene Level 3 Qualification (or be willing to take this qualification within 3 months of appointment)
• Do you have a passion for customer service and have excellent customer service skills?
• Are you loyal, positive, and hard working?
• Are you passionate about your career, are a team player and have a bright personality?

FANTASTIC COMPANY BENEFITS:

You will have access to a benefits package we believe truly works for our people and enhances our overall culture…

• A Competitive Salary package which included a share of the Service Charge
• Discounted hotel room rates for you and your friends & family
• Full training provided.
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free Car Parking when on duty
• Access to discounted travel and High Street discounts from various retailers
• Complimentary meals, when on duty
• Cycle to work scheme.
• Access to Healthcare Insurance
• Free Gym Membership

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

Expected salary:

Location: Gatwick, West Sussex

Job date: Sun, 07 Jan 2024 02:46:41 GMT

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