IT Service Desk Analyst
Job Description
Job title: IT Service Desk Analyst
Company: Radius Payment Solutions
Job description: Location : Crewe – Radius Campus, United Kingdom Job AdvertHeard of us?At Radius, we provide best in class fleet and connectivity solutions to businesses of all sizes.Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future.Our comprehensive portfolio of solutions now includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management.We are proud to have over 300,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues.Technology and data underpin everything we do and have a big part to play in our ongoing growth plans.This is where you come in…The role…We are looking for an IT Service Desk Analyst to join our growing Service Desk team.This is mainly a 1st line support role, dealing directly with internal customers from across the group who have IT issues and requests.We are predominantly a Microsoft environment, so a lot of the queries that you deal with will be related to technologies like Windows, Office 365, and Active Directory.If you don’t have it already, we’ll provide the funding and support for you to get your ITIL qualifications.The Service Desk forms part of our dedicated internal IT Operations department, whose responsibility is the management and maintenance of the group’s IT infrastructure and systems. Radius has over 2800 employees spread across multiple offices, so the Service Desk plays an important role in the day-to-day running of our business.You will be based alongside the team in our head office in Crewe, Cheshire, which is an excellent working space complete with gym, games room, café, and break-out areas.What would your day to day look like?
- Responding to and logging people’s requests and faults submitted by telephone, email and the IT Service Desk self-service logging tool.
- Prioritising support calls and allocating them to the relevant technical support team/s.
- Diagnosing and resolving hardware and software faults.
- Management and ownership of requests and faults reported to the IT Service Desk.
- Ensuring that all support faults and requests received into the IT Service Desk are answered and responded to within agreed timelines.
- Resolving 1st line support calls to agreed service levels.
- Keeping internal customers informed of any IT related issues that might impact their teams.
- Ensuring accurate and timely feedback on submitted support requests.
What do we expect of you?We are looking for people who are eager to learn and passionate about IT support, with the desire to succeed in a rapidly changing environment.You will already have some experience working in an IT Helpdesk / Service Desk environment, ideally including:
- An understanding of ITIL best practices
- Excellent written and verbal communication skills.
- Familiarity with Service Desk ticketing systems such as Jira.
- Experience of the following technologies:
- Windows 10
- Microsoft Office
- Office 365
- Active Directory
What can you expect of us?Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. There are a wide variety of internal career progression routes for people who do well in our Service Desk environment.You’ll also have access to our competitive reward and benefits package, which includes:
- Pension
- Life assurance
- Employee fuel card scheme
- Electric Vehicle scheme
- Employee assistance programme
- Wellness and healthcare assistance via ‘Help@Hand’ by Unum
- ‘Cycle to work’ scheme
- Free breakfast daily in the office
And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with:Onsite gym and changing facilities
- Onsite gym and changing facilities
- Subsidised café
- Games area
- Coffee bar style break out areas
Still curious?If you feel we are a good match for each other, you can apply online now!If you’d like to understand more about the role or life at Radius before applying, then please contact James Webb in our talent team via .Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.NOTE TO RECRUITMENT AGENCIES:We do not accept speculative agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Radius talent team. Hours 37.5
Department Technology & IT
Job Type Full time
Contract Type Permanent
Salary Competitive
Expected salary:
Location: Crewe, Cheshire
