Incident Administrator
Job Description
Job title: Incident Administrator
Company: NHS
Job description: The postholder will be part of the Corporate Patient Safety Team and assist with the administration of the Datix/InPhase system and processing of incidents.They will also be required to generate reports from the Datix/InPhase System.The postholder will be required to support colleagues within Patient Safety, Clinical Governance and Datix/InPhase System users.They will also be required to assist in the migration of data from Datix to InPhase (part of a 6 month project).This is a part time post offering 26.25 hours per week.Main duties of the jobThe postholder will play a key role in running, maintaining and supporting the development of the Datix/InPhase System. The postholder will support the Datix/InPhase System Manager to achieve compliance with the Learning from Patient Safety Events (LFPSE) data quality standards.The postholder will provide efficient, confidential and comprehensive administration of the Datix/InPhase system. This will involve regular contact with users to enable access to Datix/InPhase and provide advice and support regarding the use and functionality of the system as appropriate.The post holder will extract data from the Datix / InPhase for use within corporate and other reports.The post holder will be expected to work flexibly and accept changes to areas of responsibility in line with the on-going system development and the needs of the Trust.About usWe are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Date posted02 September 2024Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a year pro rata per annumContractPermanentWorking patternPart-time, Flexible workingReference number344-7059CORJob locationsKent and Canterbury HospitalEthelbert RoadCanterburyCT1 3NGJob descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in ‘supporting documents’. Job descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in ‘supporting documents’.Person SpecificationQualificationsEssential
- NVQ3 or Five GCSEs or equivalent, including Maths and English Language
ExperienceEssential
- Data entry or IT administration experience in a demanding environment
- Collation and manipulation of data / information for report writing
Desirable
- Customer service experience
- Previous experience of working in the NHS
SkillsEssential
- Excellent keyboard skills, and proficient in the use of the Microsoft Office package, particularly Word and Excel.
- High level of accuracy and ability to concentrate whilst completing data entry and quality checking
- Good written and verbal communication skills, able to accurately listen to or read an event to record and respond appropriately
- Problem solving skills
- Ability to deal tactfully and discreetly with matters of confidential or sensitive nature.
- Ability to collate and manipulate data to produce documents / reports to a high standard
- Excellent organisational and the ability to prioritise work independently, seeking support if necessary
KnowledgeEssential
- Working knowledge of database systems
- Demonstrable understanding of IT systems
Desirable
- Understanding of the National Reporting and Learning System and Patient Safety
- Datix Risk Management software
- NHS Data protection and Data Quality
Person SpecificationQualificationsEssential
- NVQ3 or Five GCSEs or equivalent, including Maths and English Language
ExperienceEssential
- Data entry or IT administration experience in a demanding environment
- Collation and manipulation of data / information for report writing
Desirable
- Customer service experience
- Previous experience of working in the NHS
SkillsEssential
- Excellent keyboard skills, and proficient in the use of the Microsoft Office package, particularly Word and Excel.
- High level of accuracy and ability to concentrate whilst completing data entry and quality checking
- Good written and verbal communication skills, able to accurately listen to or read an event to record and respond appropriately
- Problem solving skills
- Ability to deal tactfully and discreetly with matters of confidential or sensitive nature.
- Ability to collate and manipulate data to produce documents / reports to a high standard
- Excellent organisational and the ability to prioritise work independently, seeking support if necessary
KnowledgeEssential
- Working knowledge of database systems
- Demonstrable understanding of IT systems
Desirable
- Understanding of the National Reporting and Learning System and Patient Safety
- Datix Risk Management software
- NHS Data protection and Data Quality
Expected salary: £24071 – 25674 per year
Location: Canterbury
