Outpatient Services Supervisor
Job Description
Job title: Outpatient Services Supervisor
Company: NHS
Job description: To manage the day to day activities of the staff within Outpatients Reception at the Queen Elizabeth Queen Mother Hospital. The role will include organization of own and other team members work along with contact with service users, members of the public and other external stakeholders. There will be tasks which include organizing and effectively using systems both paper based and digitally. Full details of role specific duties are available within the Job Description.Main duties of the jobThe main aspects of the role will include:
- Promoting excellent Customer Care sharing knowledge/experiences with others and assist in trainingto promote a better-quality service.Using the relevant reports Patient Tracking Lists to monitor the No Outcome Report and escalating to care groups any issues.o Validation of Patient Initiated follow up and highlighting to care groupso Organisation of maintenance repairs or reporting of faults.o Responsible for ordering stationary and other equipment whilst monitoring and maintaining stocklevels using NHS Supply Chain and Agresso.o May be required to organise events and co-ordinate conferences in relevant areas.o Organisation of work allocation, annual leave and staff rotas ensuring all are on Health Roster andservice is covered at all times.o Working flexibly across the organisation, covering the work of colleagues during peak periods or absence.o To ensure sickness absence is monitored and managed in line with the Trust Policeso Ensure Recruitment is managed in line with Department expectationso Ensure Health and Safety /Manual Handling is maintained within the Department and relevantfolders are up to date
A full list of the main duties of the job can be found in the Job Description.About usWe are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Date posted01 November 2024Pay schemeAgenda for changeBandBand 4Salary£26,530 to £29,114 a year per annumContractPermanentWorking patternFull-timeReference number344-8793DCBJob locationsQueen Elizabeth Queen Mother HospitalMargateCT9 4ANJob descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below. Job descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below.Person SpecificationQualificationsEssential
- Numeracy & literacy (Maths and English) qualifications GCSE (C / 4 or above)
Desirable
- Customer Services Training
SkillsEssential
- Minimum of 2 years’ experience of working in a busy administration environment.
- Excellent communication and interpersonal skills, showing empathy and diplomacy.
- Experience in a customer facing role, providing a sensitive and caring approach.
- High level of accuracy and attention to detail.
- Ability to communicate clearly, both written and verbally.
- Ability to interact with colleagues and other stakeholders courteously.
- Ability to prioritise and organise own workload and productivity of the team.
- Ability to negotiate and persuade.
- Analytical skills
- Ability to track information.
Desirable
- Previous NHS experience.
- Training and coaching experience
GovernanceEssential
- To adhere to organisational Governance guidelines and report against these.
- Experience of managing issues associated with Risk.
Desirable
- Knowledge of the Datix system
Personal AttributesEssential
- Ability to remain calm under pressure.
- Experience of managing a team
- Experience or awareness of a range of work practices in an office setting.
- Experience of interacting with customers/patients.
OtherEssential
- To be aware of and adhere to the Trust’s Vision, Mission and Values.
Person SpecificationQualificationsEssential
- Numeracy & literacy (Maths and English) qualifications GCSE (C / 4 or above)
Desirable
- Customer Services Training
SkillsEssential
- Minimum of 2 years’ experience of working in a busy administration environment.
- Excellent communication and interpersonal skills, showing empathy and diplomacy.
- Experience in a customer facing role, providing a sensitive and caring approach.
- High level of accuracy and attention to detail.
- Ability to communicate clearly, both written and verbally.
- Ability to interact with colleagues and other stakeholders courteously.
- Ability to prioritise and organise own workload and productivity of the team.
- Ability to negotiate and persuade.
- Analytical skills
- Ability to track information.
Desirable
- Previous NHS experience.
- Training and coaching experience
GovernanceEssential
- To adhere to organisational Governance guidelines and report against these.
- Experience of managing issues associated with Risk.
Desirable
- Knowledge of the Datix system
Personal AttributesEssential
- Ability to remain calm under pressure.
- Experience of managing a team
- Experience or awareness of a range of work practices in an office setting.
- Experience of interacting with customers/patients.
OtherEssential
- To be aware of and adhere to the Trust’s Vision, Mission and Values.
Expected salary: £26530 – 29114 per year
Location: Margate, Kent
