IT Service Desk Coordinator

IT
January 10, 2024

Job Description

Job title: IT Service Desk Coordinator

Company: Tal.ai

Job description: Are you ready to be the linchpin of a dynamic team? Do you thrive on providing exceptional customer service and solving challenges with a smile? If you’re nodding in agreement, then we have an exciting opportunity just for you! Our client is on the hunt for an IT Service Desk Coordinator to join their busy team in Redruth.

Your role will be co-ordinating the IT support team and ensuring the efficient and smooth running of the Service Desk. This will involve the scheduling of support tickets and engineer site visits and managing the timely delivery of projects. You’ll also be working closely with the Sales and Account Management team to maintain a high standard of service delivery to the clientele.

Hours of Work: Full Time, Hybrid role possible following a successful training period

Salary: £25,000-£30,000 per annum

IT Service Desk Coordinator Requirements:

  • Customer service experience
  • Highly self-motivated and proactive approach
  • Strong communication and interpersonal skills
  • Ability to follow clear direction from colleagues at all levels
  • Strong decision-making skills in fast paced environments
  • Reliable and able to communicate with a wide range of people, including Management and stakeholders.
  • Attention to detail and process driven
  • Clear understanding of the need for confidentiality to be maintained at all times

Desirable:

  • Work experience in a Service Desk environment and/or MSP
  • Understanding of ticket priorities based on a number of different factors
  • Understanding of basic level IT faults and the impacts they cause

Meet the Organisation: Who We Are and What We Do

Established in 2004 our client believes they’re the best at what they do. With a proven track record of supporting customers in multiple industries with a wide variety of different technologies their aim is simple: to deliver trusted and reliable IT Support to organisations ranging from single user start-ups to multi-national corporations. They offer accredited services to these customers, and pride themselves on their customer led approach to their services. Uniquely to Cornwall, they hold a Cisco Premier Partner status, and are also Microsoft Solutions Partners as well as a Google Workspace Partner. At the root of all this, is their team. With a full training plan provided to all staff, professional development is at the heart of the organisation.

If you’re ready to take your career to the next level and believe you’re the perfect fit for the IT Service Desk Coordinator role, don’t wait any longer – take the leap and apply now!

Expected salary: £30000 per year

Location: Redruth, Cornwall

Job date: Tue, 09 Jan 2024 23:36:04 GMT

Apply for the job now!

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