IT Support Engineer 1st line – Grad IT Security

IT
January 13, 2024

Job Description

Job title: IT Support Engineer 1st line – Grad IT Security

Company:

Job description: Location : London – Work From Home, united kingdom Role overview

Are you interested in getting involved in the IT Security Industry? Do you have a grounding in IT support be it on a Service Desk or supporting software? Have some exposure to the Cloud e.g. Azure, AWS etc if so please read on

Role – Customer Support Engineer – AKA Service Desk Analyst, 1st Line Support Engineer, Software Support, IT Support, Application Support

Location – Central / West London (1/2 days office / 3/4 Day Home) rotating shifts (early’s mid’s late’s)

Salary – to 30K + excellent benefits

Reporting into the helpdesk manager you will provide 1st line support to our clients range of endpoint / cloud / mobile security solutions.

The role

  • Be the clients primary contact
  • Log tickets accurately
  • Ensure a high level of customer service and support is provided
  • Provided assistance as required to other technical teams
  • Escalate issues where necessary to management or third parties
  • Undertake some IT projects as instructed by the technical team

Skills

  • Able to multitask
  • Excellent written and verbal communication skills
  • Genuine interest in technology and a willingness to learn
  • Proactive team player
  • Exposure to Cloud based services
  • Office 365
  • Azure
  • Intune
  • AWS EC2, S3

Shifts while the roles will be largely work from home the client does have a shift plan with succesful candidates working 7am – 3.30pm, 9am – 5.30pm, 10.30am – 7pm shift patterns on a rotating basis.

Interested? Please send a cv now for a swift response

Department IT
Job Type Full time
Contract Type Full time
Salary 24 – 30K

Expected salary: £24000 – 30000 per year

Location: United Kingdom

Job date: Thu, 11 Jan 2024 04:22:25 GMT

Apply for the job now!

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