Education Support Advisor

Job Description

Job title: Education Support Advisor

Company: University of Exeter

Job description: Education and Academic Services

Are you passionate about providing exceptional support to students and contributing to their academic journey? Are you an experienced and committed team leader? The University of Exeter is seeking a dedicated Education Support Advisor to join our dynamic Education Support team.

• Do you enjoy direct contact with people?
• Are you an experienced team leader who can inspire and motivate colleagues?
• Do you enjoy supporting others with their queries and helping to deliver a brilliant customer experience?
• Are you fantastic at organising, communicating and making things run smoothly?
• Do you want to work for an excellent employer with some fantastic career and training opportunities?

If so, our Education Support Advisor role in Education and Academic Services could be for you.

Want to get a better idea of what it is like to work at the University? Click to find out from our current staff.

Position Details:

Roles: Education Support Advisor

Salary: Starting from £32,332 on Grade E, based on qualifications and experience

Hours: Part-time, 18.25 hours weekly (0.5 FTE)

Contract: Open-ended

About the Role:

As a key member of the Education Support team on the Streatham campus, you’ll be part of the Building One Hub Team, contributing to the vibrant learning environment at the University of Exeter. This role offers a unique opportunity to grow as a team leader and manager in an administration and customer services environment.

Responsibilities:

Provide advice, guidance, and administrative support to students and staff.

Lead, motivate, and manage a small team delivering administrative and customer support services.

Support the delivery of taught programmes across a diverse range of activities from enrolment to graduation, including student record maintenance, supporting assessment delivery and administration and awarding and progression.

Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.

About You:

We are looking for dynamic and committed individuals with:

Strong desire to build a career in administration and customer services.

Experience leading and managing small teams

Ability to motivate and inspire others

An excellent attention to detail and strong organisational skills.

Experience working independently and as part of a team.

Excellent customer service skills.

Adaptability in a culture of change and growth.

How to Apply:

To be part of our team, click below and apply online.

These roles form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, role holders will be expected to work from campus for a minimum of two days per week, as well as for up to four days per week whilst training is completed.

Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.

We can offer you the opportunity to develop your career in administration and customer services.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

Benefits

We offer some fantastic benefits including:

• 41 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around

(up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy * stunning campus environments in Exeter and Cornwall, in the beautiful

Contact:

For further information, contact Jenny Crotty, Education Support Operations Manager, at J.D.Crotty@exeter.ac.uk.

Join us in shaping the future of education at the University of Exeter!

Job title Education Support Advisor Job reference P91208 Date posted 10/01/2024 Application closing date 31/01/2024 Location Exeter (Hybrid) Salary The starting salary will be from £32,332 to Grade E, depending on qualifications and experience. Package Generous holiday allowances, flexible working, pension scheme and relocation package (if applicable). Contractual hours 18.25 Basis Part-time Job category/type Admin, Professional, Managerial Attachments Job description

Education and Academic Services

Are you passionate about providing exceptional support to students and contributing to their academic journey? Are you an experienced and committed team leader? The University of Exeter is seeking a dedicated Education Support Advisor to join our dynamic Education Support team.

• Do you enjoy direct contact with people?
• Are you an experienced team leader who can inspire and motivate colleagues?
• Do you enjoy supporting others with their queries and helping to deliver a brilliant customer experience?
• Are you fantastic at organising, communicating and making things run smoothly?
• Do you want to work for an excellent employer with some fantastic career and training opportunities?

If so, our Education Support Advisor role in Education and Academic Services could be for you.

Want to get a better idea of what it is like to work at the University? Click to find out from our current staff.

Position Details:

Roles: Education Support Advisor

Salary: Starting from £32,332 on Grade E, based on qualifications and experience

Hours: Part-time, 18.25 hours weekly (0.5 FTE)

Contract: Open-ended

About the Role:

As a key member of the Education Support team on the Streatham campus, you’ll be part of the Building One Hub Team, contributing to the vibrant learning environment at the University of Exeter. This role offers a unique opportunity to grow as a team leader and manager in an administration and customer services environment.

Responsibilities:

Provide advice, guidance, and administrative support to students and staff.

Lead, motivate, and manage a small team delivering administrative and customer support services.

Support the delivery of taught programmes across a diverse range of activities from enrolment to graduation, including student record maintenance, supporting assessment delivery and administration and awarding and progression.

Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.

About You:

We are looking for dynamic and committed individuals with:

Strong desire to build a career in administration and customer services.

Experience leading and managing small teams

Ability to motivate and inspire others

An excellent attention to detail and strong organisational skills.

Experience working independently and as part of a team.

Excellent customer service skills.

Adaptability in a culture of change and growth.

How to Apply:

To be part of our team, click below and apply online.

These roles form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, role holders will be expected to work from campus for a minimum of two days per week, as well as for up to four days per week whilst training is completed.

Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.

We can offer you the opportunity to develop your career in administration and customer services.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

Benefits

We offer some fantastic benefits including:

• 41 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around

(up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy * stunning campus environments in Exeter and Cornwall, in the beautiful

Contact:

For further information, contact Jenny Crotty, Education Support Operations Manager, at J.D.Crotty@exeter.ac.uk.

Expected salary: £32332 per year

Location: Exeter

Job date: Fri, 12 Jan 2024 00:01:23 GMT

Apply for the job now!