E-commerce Business Analyst

London, Leicester
January 18, 2024

Job Description


Job title: E-commerce Business Analyst

Company: Next 15

Job description: is a digital agency, established for 15 years and part of the Next15 Communications group, a UK PLC with a global footprint across 50 offices in 15 countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business.

Role overview

The E-commerce Business Analyst will work within our consultancy team reporting to the Head of Consultancy and will work alongside the project and sales team to help understand the needs and requirements of our existing and potential E-commerce clients.

You will work directly with clients in discovery and requirement-gathering processes to elicit information that can be turned into deliverable outcomes. You will work with Delivery teams to turn requirements into user stories and specifications and further be able to support the testing of these solutions.

You will have a strong understanding of e-commerce platforms and the e-commerce experience and will be able to provide expert guidance to both our clients and internal team such as designers, sales, and customer success.

Hybrid role: 1-2 days in the Leicester office, 3 days remote or options for the London office are also considered.

As an E-commerce Business Analyst at Williams Commerce, you will:

  • Define requirement scope, and solution specifications on greenfield e-commerce projects, working alongside the delivery team and the client to refine and understand the delivery needs
  • Collaborate with the Customer Success Team to work on defining process improvements and change for existing clients with a focus on delivering value
  • Collaborate with WCL teams (e.g. Marketing, Design, Delivery) to deliver WCL’s programme of client work efficiently
  • Deliver an excellent level of client service – defining and delivering client objectives, collaborating and managing expectations
  • Support our sales team through RFP, Tender, and Pitch processes. This will involve estimating project costs, answering questions, supporting content creation for pitches, working on demos, and attending presentations

You will bring:

  • 5+ years’ experience working as a business analyst or consultant within an e-commerce consultancy or a similar commercial field
  • Expert working knowledge of common analysis methods and tools using both waterfall and Agile methodologies
  • In-depth technical knowledge of at least one eCommerce platform (e.g. Adobe Commerce, Shopify, BigCommerce) including integrations (e.g. ERP, PIM)
  • Ability to lead discovery processes directly with clients with experience in running workshops and 1:1 sessions
  • Excellent communication skills – both written and verbal – engage seamlessly with both C-suite executives and junior team members,
  • A working familiarity with data – be that user research, behavioural analytics or complex product catalogues

And in return, Williams Commerce offers:

  • Up to 28 holidays + bank holidays
  • Employee health care (after one year’s service)
  • Professional development: conferences, workshops, seminars, courses and webinars are all there for the taking.
  • Healthcare and pension plans.
  • Company equipment
  • Discounted city parking
  • Onsite gym
  • Free healthy snacks

Why Us?

Williams Commerce recognises that managing diversity is a continuous process of improvement and not a one-off initiative. Therefore, we develop and review our diversity strategy on an annual basis to support the achievement of business goals, including ways of addressing the diverse needs of our clients.

As a growing, global company, we focus on fairness and inclusion, ensuring that merit, competence, and potential are the basis for all decisions about recruitment, development and appraisals. Williams Commerce takes pride in keeping up to date with employment law and best practice when promoting equal opportunities and ensuring a diverse workforce.

We are growth consultants. We are obsessed with finding ways to help our customers grow sustainably whether that’s focused on their revenue, brands or impact on the world. Everything we do is driven by data and embraces technology. We employ close to 4,000 people across 42 offices in 15 countries, incorporating 22 subsidiary agencies spanning digital content, marketing, PR, consumer, technology, marketing software, market research, public affairs and policy communications.

Our Mission

Our mission is to become the world’s leading growth consultancy. For Next 15, growth consulting isn’t just about growth in sales and profitability. It is growth in reputation, talent and product market share. It’s growth in valuation, innovation and talent retention. Growth is a complex problem, and it needs a sophisticated solution.

Businesses are increasingly one large, interconnected digital entity. A problem or opportunity in one area is now connected to everything else. We view our clients through this digital lens to knit together insight, creative, business design, digital build and customer engagement under one roof to solve today’s most pressing business challenges.

Environmental, Social and Corporate Governance

We have accelerated our commitment to running a more sustainable, equitable and diverse organisation that displays leadership in governance and values. We are using the internationally recognised B Corp framework to focus our strategy on people, planet and profit.

Expected salary:

Location: Leicester

Job date: Wed, 10 Jan 2024 23:09:25 GMT

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