Community & Marketing Communications Manager

Job Description

Job title: Community & Marketing Communications Manager

Company: Cherry Pick People

Job description: Location: Central London/Flexible Working (min. 3 days in the office/sites)

Are you passionate about creating vibrant communities and shaping inspiring living spaces? Are you working in a Community Manager or internal communications role and have some experience or interest in digital marketing? Do you work in residential/commercial property, build to rent or housing in a similar role?

Our client/role – Community & Marketing Communications Manager:
Our client is more than just a housing association – they’re community builders. Their mission is to revolutionise marketing by leveraging brand, communication, and digital strategies to drive positive change in the communities they build. With a focus on innovation, creativity and originality, they think outside the box to create strategies that adapt to evolving technologies. The target audience are their residents and their needs and aspirations are central to all marketing & communications.

Key duties – Community & Marketing Communications Manager:

• Manage and drive the marketing, digital and communities’ team.
• Manage the launch of a new app for residents, ensuring maximum sign ups and the best user experience.
• Ensure each member of your team runs a full event calendar for their communities.
• Ensure communications are streamlined across all estates, with brand consistency in email signatures, letters, templates and customer journey.
• Communicate across all estates that relevant and up-to-date content is always online.
• Ensure community website and social media channels are optimised for user experience and compliment thriving communities.
• Create a strategy for reviews and social media comms to improve customer feedback.
• Consistently review new digital initiatives and technology to add further value.
• Set and manage annual budgets/forecasts in line with targets and work compliantly to control cost and deliver value

Person profile – Community & Marketing Communications Manager:

• Previous experience working in community, communications and / or digital marketing role.
• Understanding of the operating environment within Build to Rent or Housing Associations.
• Experience in managing multiple complex projects and ideally a team.
• Demonstrated success in launching digital initiatives (mobile apps), with a focus on user acquisition and experience.
• Successful track record in setting and managing annual budgets and KPIs.
• Strong proficiency in developing and executing strategies for customer reviews and social media communications.
• Experience overseeing the online presence of relevant, up-to-date content for multiple places/estates, optimising digital platforms for community growth.
• Some experience in reviewing and incorporating digital marketing to enhance community engagement.

Salary & benefits – Community & Marketing Communications Manager:

• Salary guide – £46-52,000 p/a
• Competitive annual leave and flexible working options.
• Enhanced maternity, paternity, and adoption pay.
• Private healthcare.
• Interest-free loans: season ticket, tenancy deposit, and training.
• Life assurance, four times annual salary.

If you’re a forward-thinking Community or Marketing/Events Manager with a passion for customer experience within the real estate sector, we invite you to join our client and shape the future of urban living in London.

If interested, click apply now or to set up a confidential call please contact James Hanson by phone on 0203 587 7699 or by email with a copy of your CV at james.hanson@cherrypickpeople.com.

We wholeheartedly encourage applications from individuals of all backgrounds, irrespective of their race, gender, marital status, socioeconomic status, sexual orientation, disability, age, or any other characteristic.

REF: JH5701

James Hanson
Director

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Expected salary: £46000 – 52000 per year

Location: Central London

Job date: Sat, 13 Jan 2024 01:12:27 GMT

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