Technical Support Specialist Imaging– English and French or German Speaking desirable Molecular Devices

Job Description

Job title: Technical Support Specialist Imaging– English and French or German Speaking desirable Molecular Devices

Company: Danaher

Job description: Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.

Molecular Devices makes innovative, high-performance life science technology that enables academia, pharma and biotech customers to accelerate research breakthroughs and new therapeutic discoveries. Guided by our diverse leadership team and female president, you’ll grow your career alongside best-in-class teams around the globe, and within a culture of collaboration, engagement, diversity, and inclusion.

Molecular Devices is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

We’re looking to add to our Technical Support team here in the UK, The successful applicant will be fluent in English with French or German language skills desirable but not essential. Provide phone and email/internet based technical support for Molecular Devices products to customers, primarily in the UK and Europe, and work closely with the wider organisation to ensure complete customer satisfaction.

We welcome applications from candidates who are interested in flexibility in working arrangements. This role is office based in Winnersh, UK with Monday and Fridays designated ‘Flex Days’ enabling working from home on those days once training has been completed.

In this role, you’ll

• Through telephone, e-mail and internet based communications provide scientific solution orientated problem solving capabilities to address customer challenges.
• Analyse scientific experimental data, IT and mechanical issues with scientific electro/mechanical/optical equipment and software applications, to identify problem areAt Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.a(s) and recommend corrective action.
• Assist customers with Imaging and instrument specific software, including system performance & data analysis/interpretation.
• Recommend solutions to customer application challenges and the development of customer understanding.
• Liaise with wider Global Technical support group as appropriate to strengthen collaborative development of knowledge base.
• Provide office-based laboratory support as required. This will include testing of equipment/customer applications and assisting in demonstrations. Some customer site visits may be required within the UK.
• Ensure all activities reported/data captured through company business system including administration of quality related issues.

The essential requirements of the role include:

• MSc. required, PhD. would be an advantage. with laboratory experience (MSc./PhD. study accepted in leu).
• Basic knowledge /experience of laboratory instrumentation (hardware and software) is essential with Imaging system hardware & software experience desirable, but full training will be provided.
• Language skills in German or French advantageous.

At Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.

#LI Remote

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Expected salary:

Location: Wokingham, Berkshire

Job date: Wed, 17 Jan 2024 06:01:02 GMT

Apply for the job now!