Business Analyst – CRM

London
January 18, 2024

Job Description


Job title: Business Analyst – CRM

Company: InterQuest Group

Job description: CRM Business Analyst – 12 month FTC – £50000 -£65000 per annum + Benefits

Key Accountabilities

  • Delivering business, IT systems and process analysis to improve organisational capability, acting as a key interface between business and technical teams.
  • Determining the implications of proposed changes by eliciting, documenting and analysing business requirements.
  • Working with Product Owner(s) to assess requirements against the broader strategic plan, operational priorities and wider impact.
  • Maintaining requirement traceability accurately and transparently.
  • Engaging closely with stakeholders to understand changing needs.
  • Preparing materials for and facilitating workshops across business units and project workstreams.
  • Conducting and analysing feasibility studies and impact assessments.
  • Analysing and documenting “as is” business processes and modelling “to be” processes.
  • Supporting the development of business cases with agreed benefits and costs.
  • Translating business requirements into project artefacts, such as user stories, specifications, use case documents, system design documents and data definitions.
  • Ensuring that development team and/or vendor partners have a clear and complete understanding of the requirements.
  • Supporting and facilitating acceptance testing by the user community, including development of test scenario and test scripts.
  • Compliance with the agreed delivery framework.
  • Establishing effective working relationships with colleagues at all levels to ensure effective delivery of project tasks and products.

Essential

  • Extensive experience of working in an agile delivery environment.
  • Experience of end-to-end website implementation projects with integration eg CRM, finance, other SaaS solutions, and single sign on to optimize customer experience.
  • Experience of being involved in significant business change including staffing, cultural, financial, transactional, IT and overall performance implications.
  • Strong process design and re-engineering skills including process mapping with use of tools such as Visio or other business process modelling tools.
  • Experience of using industry standard methods, techniques and business change tools for example BPMN, UML/Use Cases, SWOT analysis, Five Why’s, Lean Six Sigma principles and methodology and wireframes.
  • Ability to solve problems creatively and effectively and to understand the business drivers for change.
  • Experience of analysing business and IT requirements in order to achieve process improvements, cost savings and remove inefficiencies.
  • Experience of using a broad range of business analysis skills, including writing a business case, producing cost/benefit analysis, conducting impact assessments, documenting functional specifications, reviewing design documents, and the end-to-end testing process.
  • Good understanding of information and document management principles.
  • Strong verbal and written communication skills, capable of dealing with people at all levels.
  • Proven stakeholder management skills, including the ability to adopt an assertive approach and challenge business assumptions, while maintaining a diplomatic, tactful and sensitive manner.
  • Self-starter, able to innovate, work under own initiative and be comfortable with continual change.
  • Experience of being able to deliver under pressure to tight deadlines, prioritising work across multiple workstreams.

Expected salary: £63000 per year

Location: London

Job date: Tue, 09 Jan 2024 23:07:44 GMT

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