CX Consulting Engineer
Job Description
Job title: CX Consulting Engineer
Company: Cisco Systems
Job description: While reading our job description, please remember – we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results.
What You’ll Do
The CX Consulting Engineer (CE) role is a technical consulting specialist that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organisation, one of Cisco’s fastest growing teams
PDI: Work with customers to plan, design, configure and / or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes
Assist customers with integration and implementation of tools, systems and service assurance
Support presale activities and translate business requirements into solution design
Build customer simulations in test labs to resolve/validate complex problems and compatibility issues
Build and deliver customer collateral, portals, documentation and knowledge transfer
Align technical work to customer business outcomes
Drive customer technology transitions, influencing solution architectures and services
Individual contributor
Who You’ll Work With
The CX Consulting Engineer (CE) works with customers from varying industries along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy / deployment / optimisation of Cisco services and solutions
Who You Are
You will have proven experience and knowledge of Routing & Switching (OSPF, BGP, IS-IS, MPLS and VxLAN EVPN), SDA, SD-WAN. You will have some demonstrable experience and knowledge of Data Centre migrations applying Cisco technologies (ACI, HyperFlex). You will have a solid ability to work independently as well as within a full team of multi-functional engineers, with a customer obsessed mentality and a strong grasp of relevant success stories, customer metrics, and standard methodologies to drive outstanding outcomes
Requirements
+ Typically requires BSc Computer Science or equivalent plus demonstrable years of relevant work experience. Degree strongly preferred
+ CCNA, CCNP or equivalent relevant certification desired
+ 5 years of solid hands-on experience building, maintaining, and scaling networks.
+ Broad understanding of public cloud infrastructure platforms like AWS, GCP, or Azure.
+ 3rd Party OS awareness; Linux, Windows, etc experience desired
+ Demonstrable knowledge of software programmability, automation, orchestration and / or virtualization
+ Awareness of software development lifecycle including design, development, testing, packaging, deployment, upgrade and support
+ Knowledge of continuous integration (CI) and continuous development (CD) pipelines
+ Excellent written and verbal communication, interpersonal and presentation skills
+ Ability to function in ambiguous circumstances. Possesses customer consulting skills including ability to establish relationships with customers, engineers, managers level & above
+ Demonstrate understanding of broad range of technologies and delivery methods
Why Cisco?
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate’s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Expected salary:
Location: United Kingdom
