Application Support Analyst
Job Description
Job title: Application Support Analyst
Company: SLR Consulting
Job description: Job Title Application Support Analyst
Vacancy No VN3597
Employment Type Permanent
Contract Type Full-Time
Advert
Our business is a global leader in environmental and advisory solutions; we are actively seeking an experienced Application Support Analyst for our Global IT Business Systems Team. This position presents an excellent opportunity in an innovative global consultancy.
In this role, you will be central to managing essential business applications, including Finance (Deltek VantagePoint), HR Systems, Learning & Development, and health and safety systems. With your technical knowledge and customer-first mindset, you’ll offer top-tier support, enhancing user experience and system capabilities.
By working with diverse units, you’ll drive enhancement efforts, ensuring the software environment’s stability, efficiency, and regulatory adherence.
About us
SLR are global leaders in environmental and advisory solutions helping our clients achieve their sustainability goals. We are a consultancy with over 3,000 staff across 6 regions, including over 1,000 in Europe. Our ‘one team’ culture is at the heart of our business; providing a collaborative and supportive environment for professional development.
Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance, critical illness cover and a structured career framework with regular reviews offering outstanding opportunities for progression. Alongside 25 day’s annual leave, SLR offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, and our family friendly policies help balance the needs of professional and family life.
The role
Within a matrix-managed environment, you will have global responsibilities within a small team responsible for all aspects of Application Support for our critical business systems:
Application Support, Collaboration and Teamwork:
- Partner with Service Delivery and Business Systems teams to champion a programme of enhancement and standardisation for our critical global business applications
- Play a pivotal role within the Global IT Team, providing global support to business users for critical systems
o Organise regular training sessions, enhancing team knowledge of current and upcoming tech trends
o Stay ahead of the technological curve, ensuring the team can harness modern tools effectively
o Foster a culture of mentorship, where seasoned team members guide and uplift their peers
o Engage in group workshops and brainstorming sessions, emphasising collaborative problem-solving
o Implement a structured feedback system post-training to refine and adapt content to our team’s evolving needs
o Identify individual strengths and growth areas among users, offering tailored support and training sessions that cater to each user’s unique needs
Technical Expertise and Process Optimisation:
- Harness your technical abilities and in-depth business process understanding to emerge as a Subject Matter Expert (SME) in core systems such as Risk Management, Finance and Project ERP, HR, and Training platforms
- Utilise technical expertise in SQL databases, relational database reporting, and workflow tools like SharePoint to manage and optimise data and processes
- Identify opportunities for process improvement and enhanced utilisation of business systems, driving efficiency gains
Diversity, Equity and Inclusion
SLR Consulting is committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Diversity, Equity, and Inclusion (DE&I) are at the core of who we are and who we choose to be. We embrace diverse cultures, perspectives, skills, and experiences within and outside our organisation. We respect and celebrate difference to ensure SLR is a place where everyone feels included, is encouraged to be their authentic self and has opportunities to grow.
Across Europe, our DE&I agenda is driven forward through our DE&I Committee, which actively promotes diversity, equity, and inclusion across both our internal processes and our client work. Globally, our Global Culture & Diversity Council brings together representatives from across our regions to share ideas and best practice that can be incorporated into our global policies, enabling greater transparency and supporting the development of an inclusive culture, inclusive approaches to policies and practices, and to personal behaviours.
We welcome applications from everybody, regardless of their background, and particularly invite those from groups who are currently under-represented in our business to apply, such as women, ethnic minorities, LGBTQ+ and disabled people.
Job Description
Key Responsibilities
Country United Kingdom
Office Birmingham; London; Shrewsbury
Expected salary:
Location: United Kingdom
