Baggage Tracing Agent- (Egypt Air)
Job Description
Job title: Baggage Tracing Agent- (Egypt Air)
Company: Menzies Aviation
Job description: Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Baggage Tracing Agent assists Egypt Air customers with mishandled baggage and resolves issues with delayed, lost, or damaged items. The role provides secondary baggage tracing for EgyptAir using the World Tracer system. This is from day 6 till day 21 of the tracing process, processing baggage claims for all customers residing in the UK. Providing excellent customer service, the Baggage Tracing Agent communicates with EygptAir customers and arranges for the safe delivery of mishandled baggage.
The hours are currently part-time 5 hours each Friday with flexibility for vacation cover when the other agent is on leave.
What you will be doing
- Handle lost, found, and damaged baggage property matters.
- Provide acceptance of baggage irregularity reports, enter data into baggage tracing system (WorldTracer).
- Maintain baggage tracing system files for secondary tracing function from day 6 until day 21.
- Deliver the highest service levels to all our Egypt Air customers.
- Handle communications with Egypt Air customers, processing baggage claims for the Carriers customers residing in the UK.
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.
Safety, Security and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures. For further details, please see the job description attached.
What we are looking for
- Experience in an all-around airport handling operation with relevant experience in baggage.
- 1 – 2 years relevant experience in a similar role with a reputable airline or reputable ground handling company.
- World Tracer Training (Training will be provided and World Tracer as required).
- Services (BRS) Training.
- Good report writing skills.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Need more detail? Feel free to contact LHR.Suggestions@menziesaviation.com for further information.
Expected salary:
Location: Hounslow, Greater London
