Wellbeing Officer at University of Birmingham

Salary: Full time starting salary is normally in the range £31,396 to £33,966 with potential progression once in post to £38,205

Role Summary

The Wellbeing Officer provides wellbeing, pastoral and education support to students of all levels within a School and College, to ensure that a professional and proactive wellbeing support service is provided to all in need. 

Main Duties

• Provide appropriate, accurate and expert advice to students of all levels, on a wide range of issues. This includes following up with individuals, ensuring a professional end-to-end wellbeing service is delivered.
• Acting as first point of contact for students with support needs. Providing initial advice and guidance and signposting them to support services internally and externally for more appropriate, complex or longer-term support. 
• Provide and schedule regular and accessible opportunities for students to engage with wellbeing services both face to face, and online. 
• Manage and prioritise a high volume of wellbeing and / or academic process related emails case notes and follow-ups ensuring students and staff are responded to in order of triaged priority and in a timely manner. 
• Maintain accurate and timely records and statistics of student interactions to inform and support the department in identifying potential risk and proactive activities.
• Manage a varied student caseload, identifying any risk to individuals or the organisation and escalating where appropriate; including severe mental health crises and under 18 students at safeguarding risk. 
• Effectively and accurately manage a range of academic related administrative processes including, but not limited to, the preparation of cases for Extenuating Circumstances Panels, the management of extensions and leaves of absence.
• Act as the primary contact within the department for monitoring the implementation of reasonable adjustments. Liaising with and advising Academic and Professional Services staff on student reasonable adjustments whilst helping to ensure that programme and module level learning outcomes are met. 
• Provide advice and guidance so that academic process decisions are compliant with any professional or accredited programmes within the department. 
• Informing appropriate Academic and Professional Services staff regarding changes and updates in practice and policy relating to student wellbeing / academic processes. 
• Support the local attendance and reasonable diligence processes, to ensure that wellbeing issues are proactively identified and managed appropriately.

Person Specification

• Experience of supporting adults or young people in a wellbeing role and/or educational setting.
• Knowledge and experience of managing confidential and sensitive situations with discretion and integrity.
• Experience of working with confidential data and information, with a working knowledge of data protection policies. 
• Ability to collate and analyse large volumes of complex data, with an ability to present data in a clear and effective format to a range of audiences. 
• Ability to manage a high volume of emails and front-line wellbeing queries in a systematic manner. 
• Knowledge of equality, diversity and inclusion and the protected characteristics of the Equality Act 2010, ensuring that those with protected characteristics are treated equally and fairly.

Informal enquires can be made to Abi Virdi, email: a.virdi.2@bham.ac.uk. 

To download the full job description and details of this position and submit an electronic application online please click on the above ‘Apply’ button.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working