Visitor Services Assistant (0.6 FTE) at University of Oxford
Job Description
About the role
Working under the supervision of the Visitor Services Manager, Visitor Services Assistants provide a friendly welcome to visitors to the Museum of Natural History (c. 800,000 visitors per year), and assist with enquiries. They will also encourage donations to the Museum and conversions to Gift Aid. The Visitor Services Assistants play an important role in ensuring visitor safety and in the security of the building and the Museum collection and give introductions to visiting groups.
This is a permanent, part-time post, working 21.9 hours per week every Sunday, Monday, and Tuesday.
For further details on the Museum please see our website www.oumnh.ox.ac.uk.
For any questions about the role, please contact Visitor Services Manager, Ellie Talbot ( ellie.talbot@oum.ox.ac.uk)
About You
This role requires excellent interpersonal skills, a professional attitude and a flexible approach to work. Ideally the post holder will have experience of working in a museum or heritage visitor attraction, and experience working in a similar customer-focused environment.
The successful candidate will have a confident and proactive approach to dealing with problems and issues as well as a positive attitude and a desire to gain knowledge of the Museum and to share this with our visitors.
What We Offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
- An excellent contributory pension scheme
- 38 days annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
More information is available at https://hr.admin.ox.ac.uk/staff-benefits
How to apply
You will be required to upload your CV and a supporting evidence form using the attached template (or supporting statement) as part of your online application. Your supporting statement should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one.
Only applications received online by 12.00 midday (GMT) on Wednesday 14 February 2024 can be considered. Interviews are expected to take place on Tuesday 27 February.