Food & Beverage Host
Job Description
Job title: Food & Beverage Host
Company: Grosvenor Casinos
Job description: Company Description
Grosvenor is on an exciting journey of growth. It’s a great time to join us…. More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places.
We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.
Why just work… when you can work, win & grow with us
Job Description
Grosvenor Casino, Bournemouth
As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.
You’ll be an ambassador of exceptional hospitality to all our customers across all elements of our business, understanding and delivering the set standards of service as communicated via induction and any ongoing initiatives implemented by the company.
- Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
- Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
- Be aware of daily / weekly targets and contribute positively towards them
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
- Replenish stocks so that the customer always has the opportunity to access products at all times
- Promote the Rank Omni Channel/Digital offer through positive customer interaction
Qualifications
- Positive attitude
- Experience of working successfully in a hospitality role
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
- Aged 18+ and have right to work in the UK
Benefits of working for us:
- Share of tips (uncapped!)
- Premium pay allowance after midnight
- Paid breaks
- 4 weekly pay
- Monthly Star awards
- Complimentary meal for 2 on your birthday
- 50% off team food in all Rank venues
- On the spot rewards for a job well done
- Yearly Team award ceremony
Part & full time positions available.
Additional Information
Benefits of working for us:
- Share of tips
- Premium pay allowance after midnight
- Paid breaks
- 4 weekly pay
- Monthly Star awards
- Complimentary meal for 2 on your birthday
- 50% off team food in all Rank venues
- On the spot rewards for a job well done
- Yearly Team award ceremony
- Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- Fantastic Rewards Package: Beyond a competitive salary, our rewards package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding. You’ll be able to take part in exciting club-specific competitions and promotions.
- Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
- Learning and Development: You’ll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team’s success.
- Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
- People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
- High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
- Emphasis on Growth: At Grosvenor, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel.
Don’t miss out on the opportunity to join a people-focused business, offering a high-performing culture where you, your team, and your venue can work, win, and grow together.
The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Expected salary:
Location: Bournemouth
