Service Desk Technician at Nottingham Trent University
Job Description
This will be a full-time role of 37 hours a per week, Monday – Friday.
About the Role
Are you passionate about providing technical support and ready to showcase your customer service skills in a thriving environment?
We seek an enthusiastic, self-motivated individual to join our high-performing and friendly Service Desk team. Make a significant impact by delivering essential support to staff and students on various IT services, contributing to our outstanding reputation for customer care.
Key Responsibilities:
- Diagnose and resolve technical issues promptly.
- Guide IT services to enhance user experience.
- Ensure seamless operation for staff and students.
Join a team that values a positive work culture, offers professional development opportunities, and actively contributes to the success of our institution.
Requirements:
- Excellent IT skills and knowledge.
- Experience in an IT support environment.
- Ability to quickly assimilate new ideas and embrace technology changes.
- Confidence and initiative to solve problems independently.
We provide further training on product knowledge and digital skills. While we encourage applicants who meet most requirements, we’ll still consider those who don’t. Your enthusiasm, willingness to learn, and customer-focused mindset are what we value most.
About Us
Digital technologies (DT) is at the cutting edge of digital innovation, partnering with global organisations to focus on delivering an outstanding student and staff digital experience.
At NTU, digital will be our differentiator; it will provide opportunities to enhance the timeliness and quality of the delivery of teaching and learning, research, support for our students, and the delivery of services. Whether you’re looking to start a career in IT or are already a specialist in digital technology and it’s uses, our DT team at NTU could be the perfect place for you.
For any informal queries about the role or the team, please contact Kirsty Hilton (Service Desk Team Leader) at kirsty.hilton@ntu.ac.uk
Join Us
- Hybrid working – we encourage and offer a mixture of office working and working from home. You’re empowered to define how you work best for the benefits of your stakeholders.
- Flexibility – take ownership over how you get your work done. We’re open to different working patterns and approaches.
- 25 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
- Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
- Range of health and wellbeing services, voluntary benefits, discounts, and savings for all colleagues.
- Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
- And a whole lot more…
Come and be part of our success. Apply today.
