Operations Administrator (Job Share) at Durham University

The Role and the Department

Founded in 1952, the Department of Psychology is consistently ranked as one of the very best in the UK with an outstanding reputation for excellence in teaching, research and employability of our students. We are currently ranked 6th in the Complete University Guide, 4th in the ! Guardian University League Table, and in the top 100 of Psychology Departments world-wide according to the QS World Rankings.

The Department’s research falls within three groupings: Cognitive Neuroscience, Developmental Science, and Quantitative Social Psychology. The Department is committed to creating and maintaining a research and teaching environment that spans the entire breadth of Psycholo! gy.

The Department is well equipped for research in most areas including facilities for fMRI, TMS, EEG, eye tracking, as well as the analysis of visuomotor action and psychophysical performance. The Department also has a motion capture lab, an echo-attenuated chamber and a suite of ! observati on labs.

We offer a prestigious Psychology undergraduate programme, a new undergraduate programme in Behavioural Science, as well as a suite of masters programmes. Our single honours Psychology programme achieved 91% satisfaction with our students in the 2020 NSS and we are privileged to! work wit h outstanding students who are attracted to Durham from across the globe.

The Operations Administrator will provide proactive support in working with members of the Department. Working within a team under the line management of the Department Manager, the role holder will be expected to undertake administrative tasks and support processes that underpin the delivery of the Department’s Strategy, particularly with respect to teaching, research and related operations, demonstrating a commitment to customer service excellence.

What you need to demonstrate when you apply

To be considered for this role, here are the skills/experience we’re looking for:

Qualifications/Experience
1. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.
2. Experience of working in a busy office environment delivering front line administrative services or having relevant qualifications for the role.
3. Experience of managing time to meet deadlines and working under pressure without compromising on quality.

Skills/Abilities/Knowledge
4. Good spoken and written communication skills.
5. Good digital skills including experience in using digital devices and apps including the internet, email, digital communication tools, Microsoft 365 applications.
6. Committed to continuing professional development.
7. Ability to solve problems and resolve straightforward issues yourself and as part of a team.
8. Ability to provide advice and guidance to a range of colleagues and customers.